Service Center Manager Ii Mount Prospect - Busey Bank

Busey Bank

Verified Company

Mount Prospect, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

_Position Summary_

The Service Manager II is responsible for selling all bank products and services to customers and non-customers in a needs-based manner.

The position is responsible for the daily operations of the service center, supervising, mentoring, and coaching the teller and/or universal banker team for the attainment of goals through the promise of Service Excellence.

_ Duties & Responsibilities_:

Identify customer and noncustomer financial needs, selling all appropriate products and services.
Service customer accounts as needed and proactively communicate with customers to ensure financial needs are met.
Complete any other service centerspecific responsibilities as determined by the Area Manager.
Responsible for overall Service Center operational performance and results; assist with the development of goals and plans of action consistent with service center objectives and in partnership with the Area Manager.
Responsible for monthly and quarterly service center audits, including the quarterly Service Center scorecard.
Coordinate staffing plans and personnel needs with their respective Area manager
Seeking new business from customers and prospects by completing outside business calls weekly within the community/branch market.
Developing and supporting a strong needsbased sales environment by modeling the right behaviors, conducting sales meetings, and individual coaching sessions with behavioral action plans.
Supervise, evaluate, inform and provide direction to all service center associates.

_ Education & Experience_:

Knowledge of:

Strong sales and customer service skills
Strong oral and written communication skills

Ability to:

Make independent decisions regarding service center operations for which there are not always precedents
Analyze and solve problems that are of a complex nature
Take reasonable care to prevent loss to the organization
Perform duties under frequent time pressures

Education and Training:

Requires 3-5 years of banking or management experience at a financial institution or related business field.
Previous sales experience preferred.
Requires knowledge of Microsoft Office.