- Maintain excellent customer relationships. (On-going)
- Develop and maintain effective relationships with internal and external customers including public relations/marketing staff, hospital departments, community organizations, benefit managers, human resource and safety directors, physicians and others maintaining positive feedback from customer evaluations.
- Communicate quarterly with each customer representative to gauge effectiveness of the services provided to ensure that the expectations of the customer are being met.
- Build and maintain effective relationships with internal and external partners by resolving any issue, dissatisfaction or problem that the customer is experiencing.
- Develop, plan and implement quality health and wellness services. (84%)
- Analyze health data, health promotion needs, trends, and health risk reports to develop resultsoriented wellness strategies using researchbased criteria.
- Plan, implement, and deliver health and wellness activities, including securing instructors, equipment, supplies and meeting rooms at least two weeks in advance.
- Develop and track success of customized wellness programs for community and worksite wellness customers.
- Provide the highest quality of services by using current researchbased materials.
- Work as a team to create and conduct professional educational and communication materials including emails, flyers, handouts, brochures, and PowerPoint presentations considering cost, readability levels, current research, content and suitability for various populations.
- Prepare and present wellness presentations, utilizing 2 or more current adult education principles and strategies.
- Serve as the wellness coordinator at events and for those customers contracting our services, receiving positive feedback from the customers served.
- Provide quality educational services whether using facetoface, telephonic, or computerized training methods in order to motivate clients to create healthy lifestyles.
- Conduct special events in the community as requested.
- Maintain positive feedback from program participants by receiving a 3.8 rating or higher on program evaluations. (scale 5= excellent, 1= poor)
- Provide wellness coaching for clients using core coaching competency skills and obtaining customer satisfaction ratings and threemonth goal completion of 70% or higher.
- Utilize audiovisual equipment effectively.
- Utilize effective management skills. (10%)
- Maintain database and files to ensure that data is uptodate and accurate as well as support all database/recordkeeping improvements.
- Accurately anticipate and forecast inventory needs as supplies are utilized.
- Manage equipment setup, care and cleaning of supplies, returning materials in proper working order.
- Conduct programs within time frame allotted.
- Work as an effective team member. (On-going)
- Work closely with other hospital staff and the department team to deliver services, sharing responsibilities with a positive attitude.
- Apprise immediate supervisor monthly of scheduled programs and services.
- Utilize evaluation as a tool for improving services. (5%)
- Assist with measurement of wellness program outcomes by distributing, reviewing, and submitting program evaluations at each program assigned, within 1 week of program.
- Educate customers about their health status or class skills learned based on their health results or health risk assessment.
- After data is collected and summaries prepared, make recommendations for future programming for the hospital and customers.
- Submit to the supervisor monthly and quarterly data as requested.
- Other meetings, professional updates, and assignments. (1%)
- Attend hospitalsponsored programs and department meetings as assigned, including completion of HealthStream by hire date.
- Keep professionally updated.
- Participate in monthly quality assurance/performance improvement activities as assigned.
- Renew professional licensure or certificates as required.
- Willingly perform other duties as assigned.
- Maintain satisfactory level of hours worked for fulltime or oncall status.
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Health Educator On-Call - Jasper, United States - Memorial Hospital and Health Care
Description
Job Description
Job Summary
Provide the planning, implementation and evaluation of customized health education and wellness programming for the customers we serve following researched health education models and strategies, using telephonic, written, and face-to-face education approaches.
Represent the hospital favorably.Qualifications
Education:
A Bachelor's Degree in a health-related discipline or a Nursing Degree. Other degrees will be considered when presented in conjunction with relevant work experience in health education.
If not already certified, the Health Educator will be encouraged to achieve CHES or certification directly related to the services of the department.
Training:
Three to six months of previous work experience teaching or coordinating health education services. Appropriate industry certifications (WC, ICF, ACSM, ACE, CHES, etc.) desired.
Experience:
6 months experience in education or health-related work is desirable. Educational background in worksite health promotion desired.
Job Knowledge, Skills and Abilities:
Strong program planning, problem-solving, and design skills.
Knowledge of current health education and health promotion practices and demonstrates competency in teaching information to people of all ages, including but not limited to core health and wellness topics.
Skills in the utilization of basic computer software applications, including Microsoft Word, Excel, PowerPoint, and Access. Strong customer service skills and effective communication skills, both written and verbal and the ability to maintain confidentiality. Work independently and as a team player with a varied schedule and multiple projects. Ability to work with groups of all sizes. Knowledge of standards for optimal health and skills in health screening.Performance Requirements
Responsibility for:
Assessing needs, planning, developing, implementing and evaluating health and wellness programs for the community and workplace.
Teaching a variety of health programs to all ages, assessing health risks of individuals, providing telephonic and computerized wellness coaching to individuals and screening participants according to health standards.
Coordinating wellness programs including staffing, maintaining databases, developing programs, promotion, and evaluation of services. Developing and maintaining effective relationships with internal and external customers, communicating regularly to assess satisfaction. Proper setup, care and cleaning and maintenance of equipment.Reflect the mission, philosophy, core values, and customer service plan of Memorial Hospital and Health Care Center in action and attitude.
Physical demands:
Frequent standing and walking involved.
Walks about, climbing stairs including carrying of supplies up and down stairs and in and out of cars, requesting assistance when needed.
Occasionally lifts up to 50 pounds. Bending, reaching, and stooping is required. Visual, auditory, and speech acuity is essential. Some exposure to disagreeable environmental conditions may occur. Frequent monthly travel within the assigned region is expected.Special Demands:
Willingness and ability to adapt schedule to meet the demands of the department. Ability to instruct and work cooperatively with various audiences and coworkers. Ability to motivate others to practice safe and healthy lifestyles. Must be prompt and dependable. Must demonstrate decision-making skills and protect the confidentiality of our customers.
Representative Functions
Practices the core values of Memorial Hospital and Health Care Center and adheres to the 5-Step Customer Service Plan as outlined in the Organization Policy Manual.
(Ongoing)
