Business Systems Analyst - Jacksonville, United States - City of Jacksonville, FL

Description

Location : Jacksonville, FL

Job Type: Appointed Employee

Job Number:

Department: CLERK OF THE COURTS

Opening Date: 04/19/2024

Closing Date: Continuous

Job Description

The Business Systems Analysts (BSA) function requires a background in Information Technology and/or basic workforce experience in analysis and problem solving. The BSA must be self-motivated and able to multitask, prioritize, and manage time efficiently. Strong communication skills, both verbal and written, are required.
Examples of Work

• Collaborating with key leaders and subject matter experts to elicit, define, and document initiative needs, including regulatory changes and risk controls.
• Acting as a subject matter expert on business or technology processes and analysis techniques to identify inefficiencies and opportunities for improvement.
• Translate business requirements into user stories, use cases and acceptance criteria.
• Collaborating with leaders to document scope or requirement changes for approval.
• Creating requirements or user stories, data mapping, and flow diagrams by using standard tools.
• Assists in the development of process flow and activity diagrams to illustrate current state and future state interaction between systems.
• Research vendor products, performing gap analysis (documenting product features versus business requirement) and identifying associated costs.
• Assists in the facilitation of project meetings with team members and vendors.
• Participates in change request by documenting scope modifications.
• Collaborates with development team to obtain technical input.
• Develop and maintain requirements documentation.

Knowledge, Skills and Abilities

• Knowledge of general IT concepts such as analysis, flowcharting and basic hardware and software knowledge.
• Knowledge of word processing, diagramming software, and spreadsheet software.
• Knowledge of Clerk of Courts responsibilities and processes is not required, but preferable.
• Ability to query SQL Server databases is not required, but preferable.
• Ability to build SSRS reports is not required, but preferable.
• Ability to actively apply feedback received and strives to improve performance.
• Ability to communicate with users to gain an understanding of their needs.
• Ability to review and/or edit documents for accuracy and completeness.
• Ability to learn quickly and work within deadlines.
• Ability to communicate information and ideas clearly, and concisely, in writing; read and understand information presented in writing.
• Ability to follow established communication guidelines and uses good judgement in what and how to communicate with the customer.

Open Requirements/Supplemental Information

OPEN REQUIREMENTS/EDUCATION AND EXPERIENCE:

• Two (2) years' experience of computer programming or any equivalent combination of education and experience that provides the required knowledge, skills and abilities.
• Strong communication skills both verbal and written - required.
• Must be self-motivated and able to multitask, prioritize, and manage time efficiently.
• Experience with court case management system or other Clerk-wide system is preferred.

LICENSING/CERTIFICATION/REGISTRATION:

• A valid driver's license is required prior to appointment and must be maintained during employment in this class.
• Must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville Public Driver Certification.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at A work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school's name, classes taken, grades received, type of degree, and date degree was conferred.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers.Be sure to add to your safe senders list to ensure you receive email notifications. You may also track the status of your application and see notifications by logging into your account.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here:

If a candidate believes he or she was not afforded veteran's preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs
Attention: Veterans' Preference Coordinator
11351 Ulmerton Road, Suite 311-K
Largo, FL
Email:

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

• Yes
• No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

• Yes
• No

03

This position is located in an office and is not a remote location.

• I have read and understand the above statement.

04

Are you able to multitask, prioritize, be self-motivated and manage time efficiently?

• Yes
• No

05

Strong communication skills; both verbal and written are required, do you have these skills?

• Yes
• No

06

Experience with court case management system or other Clerk-wide system is preferred, do you have this experience?

• Yes
• No

07

If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.

08

Do you have two (2) years of experience in computer programming or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities?

• Yes, I have a two (2) year experience in computer programming.
• Yes, I have a two (2) year combination of education and experience in computer programming.
• Yes, I have a two (2) year experience in equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
• I have less than two (2) year experience and/or education in computer programming.
• I have less than two (2) year of equivalent combination of education and/or experience that provides the required knowledge, skills, and abilities.
• None of the above.

09

Provide a detailed description (at least 3-4 complete sentences) of your experience.

10

Indicate the organization(s) you worked for where you gained this experience.

11

Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.

• FL Class A Commercial Driver License (CDL)
• FL Class B Commercial Driver License (CDL)
• FL Class C Commercial Driver License (CDL)
• FL Class E Driver License
• GA Standard Driver's License
• GA Class A Commercial Driver's License (CDL)
• GA Class B Commercial Driver's License (CDL)
• GA Class C Commercial Driver's License (CDL)
• License from another State.
• Learner Permit
• My license is currently invalid.
• I do not possess any type of Driver's License.

12

If you have a State of FL license, does your license currently have one or more of these restrictions?

• C or 1 - Business Purpose Only
• D or H - Employment Purposes
• P or 2 - Probation Interlock Device
• S or I - Other Restriction
• Two or more of these restrictions.
• I have an out of state license.
• None of the above.

13

Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?

• Yes
• No

14

Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?

• Yes
• No

15

Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?

• Yes
• No

16

I consent to the City of Jacksonville using the driver's license information I have provided to access a driver's license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.

• Yes, the City of Jacksonville has my consent to check my driver's license.
• No, I do not wish to give consent to the City of Jacksonville to check my driver's license.

17

Provide your full Driver's License or Identification number. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.

18

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS.Please download the forms at

• Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.
• No, I am not claiming veterans preference and this does not apply to me.

19

If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

• I have read the above statement and understand what is required.

Required Question