Customer Relations Representative - San Antonio, United States - TEKsystems

TEKsystems San Antonio, United States

2 weeks ago

Description

Job Description

TEKsystems is seeking Customer Relation professionals to work with a major financial company.

HIRING NOW APPLY TODAY

Job Description:

constantly examine and monitor a firm's practices with existing customers
helping ensure that retention levels are as high as possible
analyze data to find ways to attract new customers
support contact center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off)
Provide front-line contact center managers and employees guidance and direction for scheduling and time off processes
Monitors contact center trends to plan and maximize efficiency and ensure the contact center meets key performance metrics
Perform work assignments and problem resolution to optimize contact center staffing and ensures successful implementation of contact center scheduling activities.
Supports the analysis of workload demand patterns to efficiently schedule off-phone activities
Maintain business schedule processes and data to ensure effective alignment of schedules to business demand
Build and maintain internal and external business partner relationships to proactively identify, report, and resolve scheduling issues and deliver on performance
Maintain oversight and update authority to skill template management

Experience NEEDED:

Workforce management software

1+ year of call center experience

Additional Skills & Qualifications:

Bilingual (preferred - but not required)

Bachelor's Degree (preferred)

FULLY ON-SITE

Hours : Monday - Friday : 8:00am - 5pm

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Customer Relations Representative - San Antonio, United States - TEKsystems

Description

Job Description