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Winter Haven

    Warehouse Operations Supervisor - Winter Haven, United States - CWI Logistics

    CWI Logistics
    CWI Logistics Winter Haven, United States

    2 weeks ago

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    Description
    Essential Duties and Responsibilities
    • Achieve high levels of customer satisfaction through excellence in supervision, training, and direct assistance of warehouse operations which include, but not limited to, loading/unloading, receiving, sorting, put away, picking, inventory control, and space optimization.
    • Leading by example to ensure that all procedures and best practices are consistently followed.
    • Drive efficiency, monitor employee productivity and motivate workforce by providing effective coaching, feedback, and coaching.
    • Maintain accurate inventory levels by leading regular physical counts with warehouse teams and reconcile discrepancies with the warehouse inventory system.
    • Ensure a culture of safety by enforcing safety standards and adhering to standard operational procedures. Primarily responsible for ensuring training is completed (OSHA equipment, compliance, etc.) and records are maintained for a variety of needs including OSHA, customer, and other audits.
    • Meets and exceeds customer satisfaction through strong understanding of customer expectations.
    • Ensure a clean, organized, and well-maintained facility and equipment to reduce/eliminate harm to people and products.
    • Assist in the development and work within the operational budget.
    • Develop and maintain positive relationships with customers, suppliers, and co-workers.
    • Measure and report KPIs and operational metrics to the Operations Manager on a weekly basis.
    • Receive complaints and resolve problems.
    • Able to handle accident handling (injury management, witness statements, reporting and investigation)
    • Observe all company safety rules and assist in enforcement as appropriate
    • Performs related work and other job assignments as required.
    EDUCATION and/or EXPERIENCE
    • High school diploma; Bachelor's degree in logistics, supply chain management, or a related field, or equivalent combination of experience and education.
    REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
    • Proven experience as an Operations Supervisor or similar role with a positive leadership mindset and ability hold people accountable
    • Strong communication, interpersonal skill, leadership, and conflict resolution
    • Strong knowledge of warehousing practices and method
    • Experience with 5S and continuous improvement programs.
    • Critical thinking ability and a proactive approach to problem solving
    • Proficient with Microsoft Word, Excel, and inventory management software
    • Bilingual Spanish and English preferred
    PHYSICAL REQUIREMENTS
    • Ability to safely and successfully perform the essential job functions to include meeting qualitative and/or quantitative productivity standards.
    • Effectively and safely lift objects weighing up to 50 pounds.
    • Ability to maintain regular, punctual attendance.
    • Ability to bend, stoop, kneel, reach and climb stairs. The position requires sitting, standing & walking for extended periods of time.
    • Work in hot, cold and extremely cold environments for extended periods (freezer and cold storage facilities).
    • Ability to work evenings, weekends, and extended hours as required during peak seasons.


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