Engineering Repair Coordinator - Chula Vista, United States - Quest Global

Quest Global Chula Vista, United States

2 weeks ago

Description

Job Description

We have an immediate opening for an Engineering Repair Coordinator at our aerospace location in Chula Vista, CA. This is a highly dynamic and fast-paced B2B Customer Service role that triages incoming Repair/Technical Inquiry requests from global airlines, MRO's & air framers, This team is the central point of communication and supports customers 24/7/365. Both weekend and holiday support is expected to coordinate open requests.

**Day shift: Schedule Sunday through Thursday

Duties & responsibilities:

Regular coordination/management of repair deliverables to ensure on-time delivery.
Prioritization of AOG requests and coordination of incoming e-mails and existing customer inquiries.
Escalation of at-risk cases and complex issues with management.
Regular electronic and phone communication with customers, suppliers, and OEM's to follow-up and provide status. Involves group email management and AOG phone line support.
Utilization of processes and product knowledge to appropriately route requests to appropriate teams and resolve basic technical inquiries.
Accurate case creation and logging of customer requests (data entry)
Make updates to processes/procedures and create training aids to ensure continuous improvement of Customer Service processes.
Works independently to confer with customers who contacts the organization by telephone or electronically, provides information about processes, products, and documentation, discusses customer inquiries, and obtains and addresses customer priorities.
Understands documentation to solve customer issues/requests/complaints in accordance with established procedures and when required, redirects queries to appropriate department or personnel.
Log requests into the aftermarket database (MS Dynamics).
Prioritize, sort & coordinate customer incoming and existing inquiries.
Serves as central communication point with all internal and external customers to Aftermarket.
Provide coordination support to other teams regarding customer inquiries
Serves as customer interface on inquiry status and delivery.
Works in call center for customer support (group email management and answer customer phone calls)
Prioritize customer inquiries to ensure business targets are met.

The ideal candidate will have the following combination of education and experience:

High School Diploma or GED
3+ year's customer service experience in a technical business-to-business environment
Engineering experience – drawings, BOM's, manuals, specifications.
Knowledge in Project management.
Aerospace experience preferred
Demonstrated proficiency in both electronic and verbal business communication is required.
Demonstrated attention to detail to ensure accurate data entry.
Self-driven to proactively communicate status to customers and OEM's and manage WIP cases.
Ability to manage multiple high priority tasks simultaneously and accurately track status to coordinate between customers and internal stakeholders.
High proficiency in Microsoft Outlook and Microsoft Excel.
Knowledge in Microsoft Dynamics CRM and Microsoft Power BI.
Must be legally authorized to work in the USA

Physical Requirements & Work Environment:

Mostly Office Environments, Occasional Shop Floor involvement.
Substantial amounts of telephone and computer work.
Heavily Regulated Industries with strict adherence to procedures.
Flexibility to meet business deadlines by staying late or arriving early.
Typical 8 hour days plus lunch / 40 hour weeks and weekends / core (required) hours are 9AM to 4PM
Ability to use personal transportation to visit customer locations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions

Company DescriptionWe are Quest Global. We're in the business of engineering, but what we're really building is a brighter future. It's not just what we do, but why we do it that makes us different. We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow. For 26 years, we have strived to be the most trusted partner for the world's hardest engineering problems. As a global organization headquartered in Singapore, we live and work in 17 countries, with 56 global delivery centers, driven by 18,000+ extraordinary employees who make the impossible possible every day.

Quest Global brings deep industry knowledge and digital expertise to deliver E2E global product engineering services. We bring together technologies and industries alongside the contributions of diverse individuals and their areas of expertise to solve problems better, faster. This multi-dimensional approach enables us to solve the most important and large-scale challenges across the Aerospace & Defense, Automotive, Energy, Hi-Tech, Healthcare, Medical Devices, Rail and Semiconductor industries.

Company Description

We are Quest Global. We're in the business of engineering, but what we're really building is a brighter future. It's not just what we do, but why we do it that makes us different. We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow. For 26 years, we have strived to be the most trusted partner for the world's hardest engineering problems. As a global organization headquartered in Singapore, we live and work in 17 countries, with 56 global delivery centers, driven by 18,000+ extraordinary employees who make the impossible possible every day. \r
\r
Quest Global brings deep industry knowledge and digital expertise to deliver E2E global product engineering services. We bring together technologies and industries alongside the contributions of diverse individuals and their areas of expertise to solve problems better, faster. This multi-dimensional approach enables us to solve the most important and large-scale challenges across the Aerospace & Defense, Automotive, Energy, Hi-Tech, Healthcare, Medical Devices, Rail and Semiconductor industries.

Waterpark Facility Specialist

3 weeks ago

City of Vista, CA Vista, United States

**Position**: · **2.5% increase coming with new Fiscal Year effective 07/01/2024** · Waterpark Facility Specialist (V23): $5, $6,109.76 Monthly · Under general supervision, performs senior-level trade tasks in the construction, alteration, maintenance and repair of the City water ...
Project Manager

2 weeks ago

Marine Group Boat Works LLC Chula Vista, United States

: · The Project Managers are the primary interface with our Customers and are empowered and expected to deliver a world-class customer experience to all the vessel owners and owners representatives involved. Overall responsibility of managing a superyacht or commercial vessel ref ...
Customer Service Coordinator

2 weeks ago

Interior Logic Group Chula Vista, United States

Looking to build your career and design your future? You have come to the right place. · Overview · The primary responsibility of the Customer Service Coordinator is to work with our customers (builders) and homeowners on concerns or issues that arise from prior ILG installations ...
Maintenance Technician

1 week ago

Camden Property Trust Chula Vista, United States

**Job Summary**: · Are you customer focused, have a passion for people and like to have fun? Our Maintenance Technician is responsible for maintenance service requests for the community. They are customer focused and team players who take pride in the work they perform which may ...
Product Support Manager

3 weeks ago

Flux Power Vista, United States

Come work as a Product Support Manager at a rapidly growing public companyBecome a part of · our team · Get to Know Us · Flux Power is a fast-paced, high-growth (40% YoY), publicly traded company (NASDAQ: FLUX) that is · leading the adoption of lithium-ion technology solutions. W ...
Leasing Manager L Casalago

2 weeks ago

Avenue5 Residential, LLC Chula Vista, United States

$20-23 per hour · **The hourly rate for this position is $20-23 per hour + bonuses** · **Avenue5 is growing, and we are in search of a leasing manager to join our dynamic team of Fivers** · **About Us** · We are a vibrant third-party multifamily property management firm with loca ...
Office Manager

2 weeks ago

Beacon Oral Specialists Chula Vista, United States

**Job Title: Office Manager** · **Job Location: Chula Vista Oral & Maxillofacial Surgery, **Chula Vista, CA · **Job Type**:Fulltime · **Your new career awaits you...** · Are you looking for a company that you can call home and have opportunities to grow? The Office Manager will c ...
Certified Phlebotomy Tech

2 weeks ago

Sharp Healthcare Chula Vista, United States

[California Certified Phlebotomy Technician I (CPT I) Certificate - CA Department of Public Health; AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association · **Hours** · **Shift Start Time**: · Variable · **Shift End Time**: · Variable ...
Water Restoration Technician

2 weeks ago

RotoCo, Inc. dba Roto-Rooter Plumbing Vista, United States

**Water Restoration Technician** · **Location**:_Vista, CA_ · RotoCo, Inc. is the largest Roto-Rooter Plumbing franchise in the nation--an industry icon with 45+ years of success and over $70 million in sales. RotoCo, Inc. has a rapidly growing service area that currently spans f ...
Management (m/f/d) Property Management/ Building Technology

3 weeks ago

FusionWorks Chula Vista, United States

About Us: · At GDA, we place a great value on the common good. As a non-profit organization of the Paritätischer Wohlfahrtsverband, we create a welcoming atmosphere at nine locations nationwide with our teams, for whom caring for and accompanying the elderly is a matter of the he ...
Designer - Tool and Mold Construction (m/f/d)

3 weeks ago

NovaWorks Solutions La Vista, United States

About Us · Our company has been part of the international HELUKABEL Group since 2022. We are currently seeking a motivated and dedicated Tool and Mold Design Engineer (m/f/d) to join our team as soon as possible. This position is full-time and permanent. · Responsibilities · - Pl ...
Supervisor - Facilities Supervisor

1 week ago

Community Health Group Chula Vista, United States

*** · Under the general supervision of the Facilities Manager or CFO performs activities required to maintain the building and grounds in clean and orderly condition. · **RESPONSIBILITIES** · - Monitors the appearance of the building exterior and interior by performing a daily in ...
Military Analyst

3 weeks ago

R&P Technologies, LLC National City, United States

Overview: · R&P is looking for a dedicated professional who wants to join our team. We are a small-sized defense contractor providing Engineering, Logistics, Program Management and Technical Services to government clients. We need a Surface Ship Modernization Program Manager's Re ...
Maintenance Technician

2 days ago

Retirment Housing Foundation Chula Vista, United States

**Necessary Qualifications & Duties**: · - Previous maintenance experience. Knowledge of general maintenance processes and methods · - Must be able to perform various repairs, including painting, drywall repair, minor electrical, plumbing, and other duties assigned skills. · - Ja ...
Facilities Maintenance Technician

1 week ago

Bachem Vista, United States

**A Brief Overview** · The Facilities Maintenance Technician, in conjunction with the Facilities Maintenance Manager is responsible for assisting with the building maintenance and repairs · **What you will do** · - Attend to all assigned work and general services orders, includin ...
Commercial Tire Repair Technician

3 days ago

Ecology Auto Parts, Inc. Chula Vista, United States

: · **COMMERCIAL TIRE REPAIR TECHNICIAN** · Department: Fleet & Maintenance · Location: San Diego Yard - Chula Vista, CA · Classification: Full-Time, Non-Exempt · **_ Reports To_** · Tire Fleet Manager · **_ Position Summary_** · Ecology Auto Parts Inc. is looking for a Tire Repa ...
Heavy Equipment Operator

1 week ago

VISTA IRRIGATION DISTRICT Vista, United States

**Hourly Pay: $ $47.88 ($81,933 - $99,590 Annually)** · **JOB SUMMARY**: · Under the direct supervision of a Construction Supervisor, works in a crew engaged in the construction and maintenance of District structures, water mains and appurtenances. Applies all standard safety pra ...
Residential Property Manager

4 days ago

The Apartment Company Vista, United States

**Job Summary**: · The Property Manager oversees the residential property, the needs of current residents, and collects rent and required fees timely. They work with potential residents and fill vacancies as needed. Additionally, the Property Manager coordinates with our Maintena ...
Associate Project Manager

2 days ago

SOUTHCOAST WELDING Chula Vista, United States

**Associate Project Manager** · **CLASSIFICATION (FLSA): EXEMPT** · **REPORTS TO: Director of Programs** · **SUMMARY/OBJECTIVE** · An Associate Project Manager (APM) is responsible for supporting a Project Manager (PM) and positively representing Southcoast Welding & Manufacturin ...
Radiation Infusion Coordinator

1 week ago

Sharp Healthcare Chula Vista, United States

[H.S. Diploma or Equivalent; Bachelor's Degree · **Hours**: · **Shift Start Time**: · 8 AM · **Shift End Time**: · 4:30 PM · **AWS Hours Requirement**: · **Additional Shift Information**: · **Weekend Requirements**: · No Weekends · **On-Call Required**: · No · **Hourly Pay Range ...