Warranty Coordinator - Anaheim, United States - Reborn Cabinets Inc.

Reborn Cabinets Inc.

Verified Company

Anaheim, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Reborn Cabinets has been in business for nearly 40 years and is the leading provider of kitchen and bathroom remodeling services with locations throughout the West Coast.

We are looking for an experienced Warranty Coordinator to join our award-winning team and assist with our national expansion

Responsibilities

Accept inbound claims via the call center and document them accurately in Salesforce
Assess materials needed and urgency of claims promptly
Initiate contact with customers within 24 hours of case creation
Effectively communicate with customers about materials and order times
Schedule and coordinate work orders in a timely manner
Document and order materials for claims efficiently
Maintain precise logs in Builder Trend for each project
Record completed work orders in Builder Trend
Mark off task completion in Builder Trend
Confirm all photos uploaded by installers into Builder Trend
Daily communication with Installation team or managers
Identify projects needing rescheduling and adjust installer assignments based on aptitude
Monitor installer arrival, departure, and progress, promptly notifying clients of any adjustments to arrival times

Qualifications