Sales Associate - Naples, United States - St. John Knits

St. John Knits Naples, United States

4 weeks ago

Description

POSITION SUMMARY STATEMENT (defines the major functions/purpose of the position)The Wardrobe Specialist is responsible for delivering results through effective execution of sales, building a clientele, and effectively representing the St.

John brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Consistently achieves or exceeds monthly sales and KPI goals
Actively develops new clients by finding new ways to enhance and develop business
Maintains client book (CRM) to standard and generates sales by utilizing the client book through appointments, consignment and daily correspondence and follow up with clients
Effectively captures client data for connecting with clients and building relationships
Completes outreach to connect with clients on a regular basis
Demonstrates strong product knowledge and; keeps updated on new St. John product, marketplace and fashion trends
Upholds all brand and relationship values
Promotes and supports the St. John customer loyalty programs, marketing tools and events aimed at increasing business
Follows through and accomplishes multiple projects and store priorities in a timely manner
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, clients, peers, and management team
Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication) and communicates effectively to develop and maintain professional relationships with co-workers and clients
Ensures accuracy of all POS procedures
Understands and performs all POS functions accurately, professionally and within Company guidelines
Has a strong knowledge of the alteration process and fitting a client for alterations
Assists in merchandising and maintaining the appearance of the store according to St. John standards
Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards
Resolves client issues and requests in an efficient manner and with a sense of urgency
Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed
Assists in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies
Actively contributes to non-selling activities and loss prevention initiatives
Demonstrates high level of quality in work, attendance and appearance
Actively participates in Monthly Touch Bases
Attends all required Store Meetings
Maintains standards of store cleanliness and organization
Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines
Assists to ensure accuracy of Company in store promotions and merchandise markdowns
Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving
Assists in maintaining compliance
Adheres to all Company Policies & Procedures
Adhere to Timekeeping procedures
Adhere to local, state and federal laws
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
Demonstrates high level of quality work, attendance and appearance
Adheres to all Company Policies & Procedures

and Safety Regulations

Adheres to local, state and federal laws
Additional responsibilities assigned by supervisor related to your position/department
Less than10% travel may be required as necessary
Ability to be flexible and willing to work extended varied hours when necessary, nights, days and weekends to support the business needs.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilitiesORGANIZATIONAL RELATIONSHIPS
Interacts with all levels throughout organization including customers, employees and outside vendors

MINIMUM QUALIFICATIONS:
The following are the minimum qualifications which an individual need in order to successfully perform the duties and responsibilities of the position

COMPETENCIES:

Adaptability
Client Focus
Communication
Embraces Change
Honesty and Integrity
Initiative
Optimistic
Professionalism
Results Orientated
Solutions Orientated
Teamwork
Honest and Integrity
Time Management
Thoroughness

OrganizationEDUCATION/EXPERIENCE:

- 5-years sales experience
Understanding of experiential selling
Loyal client base or experience preferred
Exemplary selling and clienteling skills

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