- Responsible for short and long term planning and the management of the Food and Beverage/Rooms operations in the front and back of the house
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
- Implement and maintain F&B sales/marketing programs
- Direct and oversee development of employees
- Hire, train, empower, coach and counsel, performance and salary reviews
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage/rooms operations
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and associate satisfaction
- Exercise quality control for both food and beverage
- Maintaining Hyatt standards of service and ensure their implementation
- Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
- Maintain communications with Corporate Staff
- Coach and counsel employees to reflect Hyatt service standards and procedures
- 4 years or more of progressive hotel Food and Beverage experience (typically with Hyatt)
- Service oriented style with professional presentations skills
- Proven leadership skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
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Assistant Director of Operations - San Diego, United States - Hyatt Regency Mission Bay Spa and Marina
Description
Hyatt Regency Mission Bay is the epitome of the San Diego experience, located in the heart of Mission Bay surrounded by the best beaches and of course SeaWorld and Belmont Park to enjoy.This resort style property is right on the water with pools, waterslides and the best sunsets in southern California and we are looking for top talent to share these experiences with our guests, are you ready?
The Assistant Director of Operations - Food & Beverage, is responsible for overseeing and directing Banquets, Convention Services, Outlets and any other Food or Beverage related areas operated by Hyatt, as well as assisting with oversight of the Rooms Division.
Duties include:
Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: paid holidays, vacation and sick leave, medical health care, paid FamilyBonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals and free parking during shifts, and many more
Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Qualifications -
Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity
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