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    Service Operations Medford, Oregon - Albertsons

    Albertsons
    Albertsons Medford, United States

    2 weeks ago

    Albertsons background
    Description

    Job DescriptionPosition Purpose:

    Ensures that all customers receive fast, friendly, accurate check out service by passionately implementing the spirit of Legendary Service.

    Manages and schedules shifts and duties of Cashiers, Courtesy Clerks, and Front End Supervisory positions.

    Service Operations Manager oversees the completion of daily cash, balancing, reconciliation and payroll reports, while supporting store sales and the overall operating plan.


    Key Responsibilities & Accountabilities:
    Champion's company and division customer service programs to meet and/or exceed the division's customer satisfaction measurement goals. Handles customer relations in a positive matter, including effective resolution of customer complaints. Promotes Division's philosophy of personalized service.

    Provides fast, friendly, courteous and legendary customer service, improves customer relations, and performs cashiering duties and supervisory functions on cash registers.

    Serve as overflow cashier when necessary. Engages in suggestive selling and other sales techniques. Must be able to work various shifts based on customer traffic. Division shift expectation is 11:00 a.m. to 8:00 p.m.

    Directs and supervises front end activities including:

    monitoring customer traffic and service level, coordinates and implements front end service programs, maintains cleanliness standards, be proactive in maintaining safety and appearance of front end area.

    Assists with the interviewing and hiring of front end personnel. Trains front end management, cashiers and courtesy clerks. Also monitors their compliance. Monitors and responsible for inventories and ordering of front end supplies and merchandise. Ensure that front end is operational and that it projects a positive image.

    Handles and is accountable for cash flow and controls including but not limited to:

    safe transactions, issues and pickups of monies, cash register tills, approving checks, rain checks and refunds, and monitoring cashier money handling policies and procedures.

    Handles scan system emergency procedures, UPC codes that are not on file, hard to scan UPC's, scan pricing errors and system failures and other retail integrity issues.

    Supervises front end employees, makes recommendations for employment status changes and discipline to Store Director. Responsible for cost and quality control and maintaining a constant awareness of customer and employee safety. Enforces dress and grooming standards for all employees. Assists with controlling shrink and prevents the sale of out of code product. Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity. Will include other necessary and required duties as directed and required.


    Skills and Physical Requirements:
    Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure. Ability to deal with the public and project a positive image. Frequently lift and maneuver objects of varying dimensions and weights up to approximately 20 lbs. Occasionally lift objects greater than 20 lbs. Ability to stand or walk for long periods of time.

    Ability to operate and troubleshoot PC's and check-stand equipment such as printers, scales, public announcement equipment, scanners and cash registers.

    Knowledge of interviewing techniques, basic employment law, computer software and the analytic ability to handle administrative details such as planning and scheduling.

    Ability to supervise. Ability to analyze and gather facts for recommending disciplinary action and make hiring decisions.

    A good understanding of company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activity.

    Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures. Ability to present a positive image to the public. Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties. Knowledge of basic mathematics and weights & measures.


    Work Environment:
    Working conditions consist of a temperature controlled store environment. Occasional exposure to outdoor environment with varying temperatures.
    Safety - Sensitive Position:Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others

    DISCLAIMER:
    The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements - e.g. lifting, standing, bending, etc. - please speak to your Store Director or District Service Operations Manager. All team members must comply with Company, Division, and Store policies and applicable laws.

    The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.

    An Equal Opportunity Employer
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