Customer Service Representative - Scottsdale, United States - Super Home Inc.

Super Home Inc.
Super Home Inc.
Verified Company
Scottsdale, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Essential Functions & Responsibilities:


  • Interpret, understand, and communicate coverage based on customers' warranty contracts.
  • Review inbound claims for eligibility based coverage, dates, payment, and prior claims history
  • Communicate and coordinate dispatches between the customer and our service network
  • Respond in a timely manner to customer and service provider inquiries electronically or by phone
  • Proactively reach out to customers and service providers to ensure high levels of satisfaction and engagement
  • Work closely with cross functional teams including sales, purchasing and field ops
  • Provide excellent and timely service as a member of the frontfacing Operations Team

Qualifications and Requirements:


  • Coachable, adaptable, self motivated, and a team player who thrives in a collaborative environment
  • High School Diploma or equivalent
  • One or more years of experience working in a call center environment is preferred
  • Possess exceptional critical thinking skills, attention to detail and driven to help customers
  • Help identify opportunities for improvement within team processes and system capabilities.
  • Excellent timemanagement skills and ability to prioritize workday tasks
  • Exceptional written and verbal communication skills, including an engaging phone presence
  • Excellent organizational skills as well as ability to handle and perform multiple tasks throughout the day
  • At this time, this role is primarily remote with occasional requirement to work inperson training for team building, collaboration, and training.

What We Offer:


  • We'll pay you a competitive salary and benefits, provide stock options, and give you tools to help you achieve your objectives.
  • Opportunities for growth within the company.
  • The opportunity to join a fastgrowing Silicon Valley technology company
  • Mentorship from proven executives
  • A unique professional opportunity different than any other in the home service industry.

Pay:
$ $22.00 per hour

Expected hours: 40 per week


Benefits:


  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • Hybrid work

Work Location:
Hybrid remote in Scottsdale, AZ 85255
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