Home Services Dispatcher - Camarillo, United States - AirWorks Solutions

Description

Dispatcher for HVAC & Plumbing Services
Are you an experienced dispatcher with a knack for keeping things running smoothly? Do you have a background in the home services industry, specifically HVAC and plumbing? AirWorks is looking for a talented and organized Dispatcher to join our team


Position:
Dispatcher

Hourly Rate:
$18-$25 (Depending on Experience), with bonus opportunities available


Location:
Camarillo, CA


About Us:
AirWorks is a locally owned and operated HVAC and plumbing service provider. Our Family Run, Mom Approved approach ensures our customers receive premium service with a personal touch.

We are dedicated to maintaining a friendly and professional work environment, and we're looking for a qualified dispatcher to help us keep our technicians on track and our customers happy.

Primary Responsibilities:

• Schedule, coordinate and dispatch HVAC technicians and plumbers for service calls.
• Coordinate return trips with customers and technicians to complete jobs.
• Manage purchase order processes and maintain accurate records.
• Keep schedules uptodate and ensure followups are completed.
• Handle customer inquiries and resolve any issues promptly.
• Review and prepare service orders and invoices.
• Participate in training sessions to stay updated on best practices.

Qualifications:

• Previous dispatch experience in the HVAC or plumbing industry.
• Experience with ServiceTitan is a must.
• Strong geographical knowledge of the service area.
• Advanced communication and customer service skills.
• Ability to operate a computer and related equipment.
• Ability to work under stressful conditions and handle conflict.
• Willingness to work extended hours, nights, or weekends if needed.
• Callbycall or sales training experience is a plus for additional earning opportunities.

Why Join AirWorks?

• Familyrun and locally operated.
• Friendly, neighborhood atmosphere.
• Opportunities for professional growth and additional earnings.
• Competitive hourly rate based on experience.