Brand Coordinator - Rockville, United States - Veritiv

Veritiv

Verified Company

Rockville, United States

20 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Purpose:

Our Customer Service Professional will be responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered.

This position is responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.

Responsibilities:

Communicate with allocated customers to develop a new relationship as well as foster existing ones.
Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention
Act as the first point of contact for resolving customer queries and complaints
Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking
Develop a relationship with sales team by being proactive and offering creative solutions
Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.
Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs
Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel
Perform other duties as assigned

Additional Responsibilities & Qualifications:

Able to plan, organize, and prioritize with mínimal supervision.
Develop and deliver multimode communications that convey a clear understanding of the customer's needs.
Proficient computer and technical skills.
Decisionmaking skills and independent judgment.
Ability to manage customer challenges in a professional and decisive manner.
Understand the client's business, branding and messaging.

Salary Range for position:
$49,000 - $57,000

Work Experience:

13 years of related job experience.

Education:

High School Diploma/GED
Bachelor's Degree Preferred

What We Offer

Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more Learn more here.

Veritiv is an Equal Opportunity/Affirmative Action employer.
EEO Policy US | EEO Policy Mexico
This description does not attempt to define the job's essential functions as defined by applicable disabilities law.