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- Assists SBA lender with SBA loan prospects, communication, collection of required underwriting data, financial information, and loan closings;
- Maintains clear communication and documentation with third party vendors;
- Answers SBA loan customer phone calls and assists customers with routine inquiries regarding payoffs, changes of ownership, note modifications, beneficiaries, and other loan details;
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- Ensures that all loan documentation and customer information is scanned into the core system in a timely manner;
- Ensures that all liens, including deeds of trust and notice of liens are filed in a timely matter in order to protect the Bank's lien on collateral;
- Assists SBA loan officer in ensuring that all loan-related compliance is followed, including HMDA and CRA;
- Receives tracking reports and ensures that outstanding issues regarding title policies, vehicle titles, appraisals and appraisal checklists, construction inspections, site inspections, life insurance, etc. are
- properly received, documented, and cleared from the report;
- Completes various clerical tasks such as filing, photocopying, faxing documents, scanning loan files and organizing and maintaining supplies; and assisting in various department projects such as file reviews and other projects as needed in the department;
- Acts as liaison between SBA loan officers and loan processing department; and,
- Post-Closing responsibilities include proper booking of loan, disbursement of all loan proceeds in accordance with the SBA guidelines, ensuring all liens are perfected, following up on title policy, ensuring that loan file is fully documented and in order.
- Knowledge of general banking policies/procedures; and,
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SBA Loan Coordinator - Springfield, United States - Southern Bank
Description
Job DetailsJob Location
Springfield National Branch - Springfield, MO
Position Type
Full Time
Description
PRIMARY PURPOSE OF JOB
Assists SBA (Small Business Association) Loan Officers in a variety of duties. Interacts with SBA customers, SBA Loan Officers, and Loan Processing personnel to complete a variety of tasks associated with the origination of SBA loans and the servicing of existing SBA loans. Assures tasks are completed accurately, timely and professionally to ensure prompt and professionals service to internal and external customers.
EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS
Southern Bank team members are a family, rooted in the communities we serve and working
together to be the best in our industry, utilizing innovative ideas and strong products. The Southern
Bank Patch illustrates these ideals.
Ensures the confidentiality of customer non-public personal information and secures information
systems to comply with bank regulations.
ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS
KNOWLEDGE, SKILLS AND ABILITIES
Ability to effectively work with colleagues and on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes;
Effective oral and written communication skills;
Good customer service skills;
Proficiency in Microsoft Office products; and,
Highly attentive to detail and able to multi-task in a fast-paced environment.
EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS
High School Diploma; and,
Previous experience in customer service or loan administration;
CORE COMPETENCIES
Building Trust Interacting with others in a way that gives them confidence in one's intentions and those of the organization.
Customer Focus Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs.
Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.
Adaptability Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Engagement Readiness Demonstrating a willingness to commit to one's work and to invest one's time, talent, and best efforts in accomplishing organizational goals.
