Jobs
>
Chicago

    Control Center Communications Coordinator - Chicago, United States - Chicago Transit Authority

    Chicago Transit Authority
    Chicago Transit Authority Chicago, United States

    1 month ago

    Default job background
    OTHER
    Description


    SALARY

    $32.87

    POSITION SUMMARY

    Ensures that appropriate communication with internal and external customers is maintained.

    Supports electronic communications efforts, assuring updates and status changes are

    provided in a timely manner. Works closely with Control Center Staff and Communications

    Department to ensure that information being communicated both internally and externally is

    timely, accurate and consistent.

    Qualifications

    PRIMARY RESPONSIBILITIES
    • Prepares and sends notifications to managers and executives during service disruptions.
    • Creates, generates and disseminates alerts and restoration updates detailing service
    • related information to CTA personnel.
    • Gathers information from Control Center personnel to provide updates.
    • Disseminates service information, planned service changes and elevator status to
    • customers via electronic communication tools (e.g., web posting, emails, text messages,
    • Bus Tracker and Twitter).
    • During disruptions or emergency service conditions, disseminates pertinent service
    • information (e.g., service disruptions, alternate service, etc.) to customers via electronic
    • communication tools (e.g., web posting, emails, text messages, Twitter, etc.) and Public
    • Address Platform Announcements.
    • Creates and maintains various logs and databases.
    • Produces reports and performs weekly audits of Public Address (PA) System.
    • Perform other duties as assigned.

    SUPERVISORY RESPONSIBILITIES

    Reporting to this position are the following jobs:

    Job Title

    CHALLENGES
    • Communicating coherent and concise messages during emergency situations.
    • Gathering accurate information to synthesize and communicate to customers.

    EDUCATION/EXPERIENCE REQUIREMENTS
    • Associate's degree, plus communication or operations experience, or an equivalent
    • combination of education and experience relating to this position.

    PHYSICAL REQUIREMENTS
    • Requires sitting for extended periods of time, standing, visual acumen, manual
    • dexterity, and fingering for working with computer key boards.
    • Must have a clear, legible voice to make station announcements.
    • Must be able to hear information via phone calls from CTA personnel at field incident
    • sites.

    KNOWLEDGE, SKILLS, AND ABILITIES
    • General knowledge of CTA bus and rail service.
    • Strong written and verbal communication skills.
    • Strong interpersonal skills necessary to effectively communicate with personnel.
    • Strong attention to detail.
    • Strong time management skills.
    • Intermediate instruction and coordination skills.
    • Intermediate skills necessary to operate personal computer systems, Microsoft Suite,
    • Internet searches, and database retrieval.
    • Ability to prepare clear, concise messages and disseminate accurate information
    • quickly during a service disruption.
    • Ability to maintain a suitable temperament and disposition.
    • Ability to work in a high-pressure environment.
    • Ability to handle multiple tasks simultaneously within limited timeframes.

    WORKING CONDITIONS
    • Work day is typically eight (8) hours or longer during weekday and weekend hours with
    • varying shift times. May be on call 24/7.
    • Work in a high-pressure environment during emergencies.

    EQUIPMENT, TOOLS, AND MATERIALS UTILIZED
    • Standard office equipment.
    • Personal computer and related software and equipment.


    Additional Details

    Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.

    Rate to be determined by applicant's entered service date and service date in union jurisdiction of this classification.

    CTA IS AN EQUAL OPPORTUNITY EMPLOYER.

    No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.

    TO BE CONSIDERED APPLICATIONS MUST BE COMPLETED IN THEIR ENTIRETY INCLUDING:
    • UPLOADED RESUME / WORK HISTORY
    • QUALIFICATIONS
    • JOB ASSESSMENT QUESTIONS
    INFORMATION PROVIDED MUST BE ACCURATE AND TRUTHFUL.

    Failure to respond to correspondences during the hiring process in a timely fashion may result in your application being closed out for non-responsiveness.

    CTA Benefits
  • Brand Avenue

    Communications Coordinator

    1 week ago

    Brand Avenue Chicago, United States

    Job Description · Job DescriptionDescriptionAbout the Role: · A Communications Coordinator at Brand Avenue is a key member of our team responsible for managing and coordinating internal and external communication activities. This role involves ensuring clear and consistent messag ...

  • North Park University

    Community Engagement Coordinator

    1 week ago

    North Park University Chicago, United States Full time

    About North Park · Founded in 1891, North Park University is a Christian university affiliated with the Evangelical Covenant Church of over 3,200 students from around the country and the world. Located for over 125 years on the land of the Miami and Potawatomi tribes in what is t ...

  • Kids First Chicago

    Community Engagement Coordinator

    3 weeks ago

    Kids First Chicago Chicago, United States

    ORGANIZATIONAL BACKGROUND · Kids First Chicago (K1C), , is a non-profit 501(c)(3) organization dedicated to ensuring that every child in Chicago has access to a high-quality public education. We believe that a healthy education environment where kids, schools, and communities thr ...

  • DLR Group

    Communications Coordinator

    1 day ago

    DLR Group Chicago, United States

    DLR Group is an integrated design firm with a promise to elevate the human experience through design. This fuels the work we do around the world and inspires our mission to improve the lives of our clients, our communities, and our planet. If this sparks your interest, you're in ...

  • Erie Neighborhood House

    community resource coordinator

    1 week ago

    Erie Neighborhood House Chicago, United States

    Job Description · Job DescriptionDescription:Erie Neighborhood House has provided the most comprehensive support immigrant and low-income families in Chicago need to thrive and has constantly evolved to meet their needs. Today, Erie House is a modern social services nonprofit wit ...

  • Distinctive Schools

    Community School Coordinator

    3 days ago

    Distinctive Schools Chicago, United States

    Job Description · Job DescriptionTitle: Community School Coordinator · Location: CICS Irving Park, 3820 N. Spaulding Ave., Chicago, IL 60618 · Reports To: Principal · Salary Range: Starting at $60,000, commensurate with experience · Employee Type: Regular Full Time · Start Date: ...

  • Gift Of Hope Inc

    Community Outreach Coordinator

    1 week ago

    Gift Of Hope Inc Chicago, United States

    Overview · Gift of Hope is proud to serve as the federally designated not-for-profit organ procurement organization (OPO) that coordinates organ and tissue donation and provides compassionate service to families of donors in the northern three-quarters of Illinois and northwest ...

  • Just Life Recruiting

    Community Care Coordinator

    5 days ago

    Just Life Recruiting Chicago, United States

    Job Description · Job DescriptionOverview · The Community Care Navigator (CCN) conducts basic health assessments, assists family members and their families/caregivers to identify needs, provides basic health information, and makes appropriate referrals through home visits and tel ...

  • Casa Central

    Community Partnership Coordinator

    2 days ago

    Casa Central Chicago, United States

    Seeking an organized, creative grant writer with a knack for community engagement and fundraising. The individual will have Bachelor's degree, preferably in nonprofit administration, management or related, and at least one year of experience in worki Partnership, Writer, Program ...

  • Saint Xavier University

    Community Standards Coordinator

    2 weeks ago

    Saint Xavier University Chicago, United States

    Location : Chicago, IL · Job Type: Full-time Staff · Job Number: 00872 · Department: Student Life · Opening Date: 05/30/2024 · Summary · The Community Standards Coordinator has primary responsibility for working with the student conduct process, providing support to students ...

  • North Park University

    Community Engagement Coordinator

    20 hours ago

    North Park University Chicago, United States

    Job Description · Job DescriptionAbout North Park · Founded in 1891, North Park University is a Christian university affiliated with the Evangelical Covenant Church of over 3,200 students from around the country and the world. Located for over 125 years on the land of the Miami a ...

  • Distinctive Schools

    Community Engagement Coordinator

    2 weeks ago

    Distinctive Schools Chicago, United States

    Job Description · Job DescriptionJob Title: Community Engagement Coordinator · Location: (Art in Motion) 7415 S East End Ave, Chicago, IL 60649 · Reports To: Deputy Chief of Engagement · Pay: $30+ hourly · Employee Type: 1099 Contractor (Temporary for six months) · This is a gran ...

  • Erie Neighborhood House

    community resource coordinator

    1 week ago

    Erie Neighborhood House Chicago, United States

    Job Type · Full-time · Description · Erie Neighborhood House has provided the most comprehensive support immigrant and low-income families in Chicago need to thrive and has constantly evolved to meet their needs. Today, Erie House is a modern social services nonprofit with prog ...

  • CHINESE AMERICAN SERVICE LEAGUE, INC

    Communications Coordinator

    1 week ago

    CHINESE AMERICAN SERVICE LEAGUE, INC Chicago, United States

    **Join CASL as our Communications Coordinator and Make a Difference** · Do you have a passion for storytelling that sparks curiosity and inspires action? Are you eager to champion transparency and amplify impact within a dynamic organization undergoing transformative growth? If s ...

  • DLR Group

    Communications Coordinator

    2 days ago

    DLR Group Chicago, United States

    DLR Group is an integrated design firm with a promise to elevate the human experience through design. This fuels the work we do around the world and inspires our mission to improve the lives of our clients, our communities, and our planet. If this sparks your interest, you're in ...

  • Chicago Public Schools

    Program Coordinator, Community Schools Initiative

    2 weeks ago

    Chicago Public Schools Chicago, United States

    Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 330,000 students in 600+ schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every n ...

  • CHICAGO YOUTH CENTERS

    family community engagement coordinator

    20 hours ago

    CHICAGO YOUTH CENTERS Chicago, United States

    Job Description · Job DescriptionDescription:Do you want a career that impacts the community? Do you have a desire to work somewhere that changes children's lives? · Join Chicago Youth Centers as we serve over 3,000 children and families each year · Title: Family & Community Enga ...

  • Metropolitan Family Services

    Community Schools Coordinator Assistant

    1 week ago

    Metropolitan Family Services Chicago, United States

    Metropolitan Family Services empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact ...

  • The LaSalle Group

    Bilingual Community Outreach Coordinator

    2 weeks ago

    The LaSalle Group Chicago, United States

    Are you passionate about making a positive impact in your community? LaSalle Network is partnered with a non-profit organization seeking a Bilingual Community Outreach Coordinator to help make a difference. As the Bilingual Community Outreach Coordinator, you will play a vital ro ...

  • Marillac Social Center

    Community Education and Outreach Coordinator

    1 day ago

    Marillac Social Center Chicago, United States

    Job Description · Job Description · JOB TITLE : Community Education and Outreach Coordinator · STATUS: · Full Time-Onsite · DEPARTMENT : Community Outreach Services · HOURS/WEEK : 40 · DIRECT SUPERVISOR : Sr. Director of Community Engagement and Education · FLSA STATUS: · ...