Patient Liaison - Brockton, United States - Gather Health

Gather Health

Verified Company

Brockton, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who is Gather Health?

Gather Health is a collective of outreach partners, care partners, clinicians and, most importantly, patient partners who work together to reshape lives and communities.

We bring hands-on social and medical care to our patients and work around their needs, both within our care facilities and in their homes.

We work alongside local leaders to build communities and provide tailored care experiences that serve the seniors that live within them.

When we Gather, we show love, compassion, community, and care.

What is this role about?

Our older adult patients living in communities that we serve are faced with a variety of social challenges, called "Social Determinants of Health", or SDOH.

Internally called "Gather Guide Partner", this individual will work closely with our patients to identify their needs, researching solutions that address various barriers, and ultimately enabling them to gain access to critical resources.

These challenges include things such as food insecurity, social isolation and loneliness, lack of transportation, etc.

The Gather Guide Partner (GGP) will get to know our patients and their unique situations such that they will become the trusted and consistent point-of-contact for them.

The GGP will work collaboratively with our primary care providers, Medical Technician Partners (EMTs), and clinic administrators, as part of the care-team model.

This partnership allows us to care for the "whole" patient, rather than only focusing on their physical health.

Because of this, the GGP plays a significant role in our ability to provide the best care and support possible with a deep sense of commitment and compassion - and ultimately achieve our vision of creating equity in healthcare.

What are some of the day-to-day duties?
The day-in-the-life of a GGP will vary, depending on the needs of our patients.

The majority of your time will be spent in your designated clinic, where you will interact with our patients face-to-face as well as over the phone, virtual visits, etc.

Some of the day-to-day duties will include but are not limited to:

Handling phone calls (outbound and inbound) to/from patients to provide high level and customized service
Conducting a facetoface screening with new patients to identify their individual social needs and document notes
Guiding the patients to the exam rooms to be seen by the clinicians
Collaborating with the patient and care team to develop personalized care plans for each patient
Researching various resources available in the community that are relevant to the needs of our patients
Proactively reaching out to communitybased organizations to network and identify potential partnership opportunities
Continuously expand our network of resources to address gaps such as transportation, food, activities, and social connections

What are the minimum requirements for this position?

Minimum of one year of experience working in medical settings, communitybased organizations, hospitality, or other related service industries
Knowledge of medical terminology
Experience working oneonone with patients and/or customers
Experience working in roles that required frequent communication on the phone and inperson
High school diploma or G.E.D.
Strong verbal, written, and reading comprehension skills in English
Ability to work regular office hours Monday through Friday
Ability to work for any employer in the United States

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What are the "nice to have", preferred requirements?

Experience working with seniors or individuals with complex social needs
Experience working in a primary care office
Certification as a phlebotomist
Associates or bachelor's degree
Bilingual in Haitian Creole, Cape Verdean Creole, Portuguese, and/or Spanish
Experience as a birth or endoflife doula

What are the traits of someone most likely to succeed in this role?

Compassionate they treat people with kindness
Patient they are not easily frustrated or flustered
Nonjudgmental they tend to give others the benefit of the doubt
Understanding they "get" that everyone has their unique struggles
Helpful they get their fulfillment by adding value to other people's lives
Friendly people enjoy their company
Outgoing they tend to enjoy mingling with others and getting to know new people
Relatable naturally makes human connections with their warmth, humor, and demeanor
Positive sees glass as is half full vs. half empty
Flexible can easily pivot based on business needs
Dedicated committed to serving others
Organized manages time effectively and operates efficiently
Reliable takes responsibilities seriously and always shows up on time