Tier 3 Desktop Technician - Sugar Land, United States - The Intersect Group

The Intersect Group Sugar Land, United States

2 weeks ago

Construction / Facilities

Description

Our client is seeking an experienced Tier 3 Desktop support technician who has worked primarily in Windows environments.

Required Skills:

Demonstrates collaboration across interfacing teams and functions

Able to effectively manage simultaneous security initiatives
Strong verbal and non-verbal communication skills
hands on Tier 2 - Tier 3 troubleshooting
Active Directory
Audio/Visual troubleshooting
Technical security certifications or academic background a plus

Job Description:

Install, upgrade, support and troubleshoot Windows 10, Windows 11, and any other authorized desktop application (including Office 2016, and 2013).
Support of O365 applications including Outlook, Teams,
Install, upgrade, support and troubleshoot printers, computer hardware, and any other authorized peripheral equipment including company owned mobile devices.
Support installed Audio Visual equipment in office locations.
Perform general preventative maintenance tasks on computers, printers, and any other authorized peripheral equipment.
Perform remedial repairs on computers, printers, mobile devices, and any other authorized peripheral equipment.
Responsible for monitoring, operating, managing, troubleshooting, and restoring service to workstations that have authorized access to the network.
Dealing with hardware and application support queries and issues reported directly or via escalation from the IT Service Desk.
Familiarize end users on basic software, hardware, and peripheral device operation.
Take ownership and responsibility of queries, issues, and requests assigned.
Work with vendor support contacts on mobility and audio visual issues.
Escalate issues and involve experts whenever required in order to resolve issues as quickly as possible following established procedures.
Operates within ITIL framework established for incident, problem, change, and request management.
Maintains clear and concise documentation of issues/requests/queries within established systems and processes.
Develop sound understanding of IT operations and related applications.
Maintain adequate knowledge of operating systems and applications software used to provide a high level of support.
Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures as it relates to job responsibilities.

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