Experience Architect - Chicago, United States - Salesforce

Salesforce

Verified Company

Chicago, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Category

Customer Success

Job Details

About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Responsibilities

Lead, coordinate and run the work of a design team or a track of work on an implementation independently or in conjunction with key project team members
Collaborate with internal team members to structure project work, plan experienceled outcomes and complete client engagements
Develop and lead a project design plan, considering key tasks, activities, and dependencies needed for desired outcomes
Lead changes in project scope, identify potential issues, and adjust when necessary
Identify new business opportunities and connect appropriate sales pods to support
Lead and drive key experience design activities throughout a project's lifecycle including research, workshops, conducting interviews and synthesizing, preparation of design work for collaboration with functional and technical counterparts, development of experience narratives, and nearterm, north star visions while demonstrating proper use of Salesforce's design system
Champion the user by continually promoting humancentered design methods including research, validation, and the inclusion of user feedback
Multitask and perform well under pressure in a constantly evolving environment with key collaborators and teams
Build close relationships with customers and key collaborators and ensure project teams and clients understand our value, roles, responsibilities and vision of project
Able to lead the creation of designs that adhere to and extend the existing Salesforce platform guidelines by promoting out of the box (OOTB)/configuration standard processes before custom solutions
Lead, orchestrate and collaborate with crossfunctional teams to create a roadmap and plan for future implementation
Present concepts clearly and support design decisions
Conduct design validation and/or user testing with endusers
Advocate for accessibility, encouraging product and engineering management to prioritize accessible features and bug fixes
Provide mentorship and guidance to junior designers
Promote active collaboration, cocreation and continual alignment with cross functional and technical teams
Continually strive to set the standard for the overall quality of design and design artifacts
Engage and partner with external clients and other partners when required

Experience/Skills Required

At least 810 years relevant enterprise experience and 25 years of experience leading project design teams
7+ years of proven experience leading and delivering exceptional design from start to finish, as part of a crossfunctional/technical consulting team
Deep understanding and experience of design thinking and agile methodology and standard processes
Consistent record of being clientfacing and building strong, trusting client relationships
Proactive, selfsufficient and professional design consultant, with strong organizational, time management and communication skills
Advocate for the importance and value of design activities and outcomes across all stages of a strategic or tactical engagement
Ability to explore ideas, persuade others, and build consensus on fastmoving projects with varying degrees of ambiguity
Ability to distill and reframe a problem, then define a framework for resolution, generating clear, elegant solutions for sophisticated challenges
Ability to communicate ideas to a wide variety of collaborators, lead discussions and creative activities, and build consensus while dealing with ambiguity
Ability to present and share the rationale behind the proposed solutions by using appropriate medium (sketches, schematics, wires, clickthroughs, storyboards, highfidelity mocks, rapid prototyping and endtoend narratives)
Expert knowledge of current design tools such as Figma, along with an ability to quickly learn new tools/clouds as they emerge
Experience leading teams of designers and/or tracks of work driving key design activities as it applies to large scale, programmatic implementations and/or enterpriselevel projects
Ability to understand the interconnectedness and constraints of underlying enterprise eco systems and leverage that to design scalable, integrated solutions that work as a platform
Interest and willingness to selfenable on new technology, platforms, features, and trends
Demonstrated experience working with Salesforce Lightning Design System to design for Salesforce produc