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Tempe

    Customer Service Engineer - Tempe, United States - Worldwide TechServices

    Worldwide TechServices
    Worldwide TechServices Tempe, United States

    1 week ago

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    Description

    Title Customer Service Engineer Description Customer Service Engineer

    Job Summary

    The Customer Service Engineer is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

    Responsibilities

    Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets and printers.

    Provide support to client identified VIPs

    Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

    Perform Install/Move/Add or Change (IMAC) activities.

    Perform all assigned desk-side support activities

    Display outstanding technical and professional services skills at all times

    Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

    Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

    Understands and follows all documented service operations policies and procedures.

    Other duties or certifications may be assigned to meet business needs

    Perform and document processes, procedures, and Knowledge Base articles

    Perform Imaging, File Transfers, Configuration

    Additional requirements may exist if offer of e

    Requirements Education and Experience:

    Typically requires technical school certification or equivalent of 2-4 years of relevant experience

    Experience with a variety of hardware platforms including Dell, Toshiba, HP, IBM, Lenovo.

    Certifications and/or Qualifications:

    Maintain all required OEM Certifications as directed by Management

    Knowledge of relevant software and hardware systems

    Understanding of ITIL methodologies

    A+ certification is desired

    May require additional customer-specific certifications or training as required

    Skills:

    Excellence in communication and customer-facing skills

    Strong oral, written and interpersonal skills

    Ability to follow instructions and processes with minimal instruction

    Ability to lift and or move various computer equipment up to 50 lbs.

    Ability to drive between customer locations

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