- Assists patients via telephone and/or written response regarding account/claim status inquires. Responds professionally and within appropriate time-frames to all inquires.
- Collects accurate payment amounts and posts payments in the appropriate system. Processes credit card payments on the appropriate terminal. Delivers an accurate day end deposit and reconciliation sheet with all out of balance issues resolved within one business day.
- Reviews patient accounts and as appropriate, offers payment arrangements, financial assistance applications or refers patients/families to the Financial Counselors for help with financial assistance and/or insurance enrollment.
- Generates bills or re-bills claims to insurance companies. Conducts timely follow up with insurance companies regarding claim processing and payment status.
- Processes reoccurring self-pay accounts on a monthly basis, conducts bad debt reviews, monitors status of payment plans and consistently follows up with patients regarding outstanding balances.
- Participates in business division meetings, performance improvement activities and committees as assigned. Utilizes issues log when necessary.
- Meets productivity standards for assisting patients with questions and concerns in an effort to achieve account resolution.
- Other job duties as assigned.
- Highschool Graduate or GED
- One year of healthcare insurance billing or collection experience; hospital or clinic experience preferred.
- General knowledge of charity, bad debt and collection procedures.
- Excellent interpersonal sills and the ability to effectively communicate verbally and in writing providing excellent communication.
- Excellent organizational skills and the ability to handle multiple priorities/tasks simultaneously in a fast paced environment.
- Ability to maintain acute attention to detail
- Basic computer literacy and proficiency in Microsoft Windows
- Basic proficiency with MS Office (Outlook, Word, Excel)
- Experience with insurance billing computer applications preferred
-
Patient Service Representative
2 weeks ago
Nationwide Vision Prescott Valley, United States**Patient Service Representative - Bilingual** · at Nationwide Vision Prescott Valley **Job Title:** Patient Service Representative - Bilingual · **Pay:** $14.25/hour+ · **Location:** Prescott Valley, AZ · **Schedule:** Mon-Sat 9-6 p.m. · **Benefits**: Employer-matched 401k, ...
-
Insurance Customer Service Representative
3 weeks ago
Binkley & Associates LLC Prescott Valley, United StatesJob Description · Job DescriptionDont stay stuck in the same place, look for something that speaks to you · Binkley & Associates LLC in Prescott Valley, AZ, is looking for a goal-oriented, enthusiastic person with a positive attitude to help us sell our amazing insurance products ...
-
customer service representative
3 weeks ago
Family Dollar Prescott Valley, United StatesFamily Dollar E HIGHWAY 69 SUITE 1E [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete c ...
-
Customer Service Representative
2 weeks ago
Sun Technologies Prescott Valley, United StatesJob Title : Customer Service Representative Required Skills : Responds to telephone inquiries and orders from patients and referral sources. Location : Prescott Valley,Arizona **Job Description** · Responds to telephone inquiries and orders from patients and referral sources. · ...
-
Customer Service Representative
3 weeks ago
CommonSpirit Health Prescott Valley, United StatesOverview · CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out o ...
-
customer service representative
2 weeks ago
Family Dollar Dewey, United StatesFamily Dollar - 300 N VILLAGE WAY [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cas ...
-
Customer Service Representative
4 weeks ago
Holiday Companies Prescott, United StatesStore : 236 Broad Street N, Prescott, Wisconsin 54021Availability - Shift/Days · Flexible AvailabilityCustomer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environme ...
-
Customer Service Representative
1 week ago
Quipt Home Medical Prescott, United StatesDescription Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. · Position: Customer Service Representative · Position ...
-
Customer Service Representative
2 weeks ago
Job Portal Prescott, United StatesAbout You: · You enjoy interacting with customers over the phone · You enjoy your call center job, but wish you had more time to spend with clients · You are most comfortable where there are strong standard operating procedures you can follow with confidence · Clients and vend ...
-
Patient Services Representative
2 weeks ago
Women's Health Arizona Prescott, United StatesJob Description · Job DescriptionDescription:The Patient Service Representative will be responsible for greeting patients, scheduling appointments, verifying insurance information, and assisting with administrative tasks to ensure a positive patient experience. The ideal candidat ...
-
Customer Service Representative
2 weeks ago
Eric Strobel - State Farm Agent Prescott, United StatesJob Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Customer Service Representative
4 hours ago
Havas Formula Chino Valley, United States****Job Description:**** · **Customer Service Representative Check n Go/Allied Cash Advance** · **Overview of Role and Key Accountabilities:** · Our Customer Service Associates are at the heart of what we do at Check Go and Allied Cash Advance, both part of the Axcess Financia ...
-
customer service representative 2
1 week ago
Arizona Official Website of State of Arizona Prescott Valley, United StatesJob Summary: · Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strength individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, co ...
-
Customer Service Representative
3 weeks ago
Mr. Rooter Corporation Camp Verde, United StatesMr. Rooter - JobID: [Customer Service Representative] As a Customer Service Representative at Mr. Rooter, you'll: Be responsible for handling incoming calls and scheduling service calls to meet customer requirements; Receive incoming calls in a professional and courteous manner; ...
-
customer service representative
1 week ago
Family Dollar Paulden, United StatesFamily Dollar W BIG CHINO RD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...
-
Customer Service Representative
3 weeks ago
Arizona Department of Economic Security Camp Verde, United StatesThis job was posted by : For more information, please see: · Maintaining a positive, empathetic, and professional attitude toward customers at all times. · Responding promptly to customer inquiries. · Communicating with customers through various channels. · Acknowledging and re ...
-
Customer Service Representative
2 weeks ago
Mr. Rooter of Yavapai and Coconino Camp Verde, United StatesJob Description · Job DescriptionBenefits:401(k) matching · Company parties · Health insurance · Paid time off · In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter Plumbing grew because it earned a reputation for goo ...
-
Licensed Customer Service Representative
3 weeks ago
Tracy Murr - State Farm Agency Prescott, United StatesJob Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. · We seek an licensed energetic professional in ...
-
customer service representative-ft, prc
2 weeks ago
Cutter Holding Co Prescott, United StatesJob Description · Job DescriptionDescription:Summary · Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional ...
-
Patient Service Representative
4 weeks ago
US Derm Support Roles Prescott, United StatesOverviewCome join our team We have an immediate need for a Patient Service Representative in our Prescott, AZ clinic If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for youSummaryThe Patient S ...
Customer Service Representative - Prescott Valley, United States - CommonSpirit
Description
OverviewCommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
Responsible for responding to telephone and written inquires related to patient accounts.
Assist patients with questions and concerns and concerns, explains charges and responds to other related inquiries.