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    Cash Controls and Customer Communications Manager - Sunrise, FL, United States - TeamHealth

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    TeamHealth background
    Description

    TeamHealth has ranked three years running as "The World's Most Admired Companies" by Fortune Magazine and one of America's 100 Most Trustworthy Companies by Forbes Magazine in past years.

    TeamHealth, an established healthcare organization is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to our Corporate Employees and we want you to join us.

    This is a Remote role


    JOB DESCRIPTION OVERVIEW:


    The Manager will provide leadership and oversight for the teams performing routine support, reconciliation, reporting and data entry tasks for customer communications, payment posting, and related accounting data.

    In addition the Manager coordinates client written communications. The Manager should assure that HRRG support processes align with TeamHealth policies and procedures.


    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Manages routine data entry for payment and adjustment records including any deposits of payments received directly by the HRRG.

    Reviews daily cash posting reports for accuracy; alerts staff of any discrepancies.
    Responds to routine compliance requests from HRRGs payment processor and/or financial institutions.
    Manages overprovisions, administers refunds and appropriate system records as necessary.
    Distributes client reconciliation reports as directed.
    Coordinates relationships with debt consolidation/management companies.
    Assures all HRRG payment processing, cash posting, and other daily tasks are completed timely and with accuracy.
    Prevents and detects UDAAP based upon oversight of payments and correspondence.
    Oversees accounting related to Customer Account Representative and other bonus/commission compensated employee claw backs and other reconciliations.
    Point of contact for HCFS to assure reconciliation between HRRG and HCFS patient accounting systems.
    Supports regulatory exams and other licensing reporting.
    Supports financial audits by independent accounting firms and regulators.
    Analyzes and actions upon various reports related to backlogs and workloads for PX team.
    Manages support team to key performance indicators and other service objectives.
    In conjunction with AVP establishes SMART goals for team.
    Meets regularly with team members providing updates on performance and progress towards SMART goals.
    Provides reporting for Oversight Committee and other recurring needs.

    Coordinates with training department to produce and maintain work instructions and compliance artifacts relating to cash posting, customer correspondence, and non traditional revenue.

    Identifies process gaps and coordinates with AVP for solutioning.

    Creates and maintains standardized role based systems access templates assuring team has access to required systems and computing resources.

    Participates in annual review of compliance artifacts.
    Performs other related duties as assigned.
    QUALIFICATIONS /


    EXPERIENCE:
    Ability to accurately and efficiently enter data into computer software and systems.
    Ability to analyze and review teams work product for accuracy and integrity.
    Proficient in Microsoft Office Suite or related software.
    Bachelor's degree, associate degree, or equivalent certifications and work experience.
    At least eight years' experience in providing customer service, compliance, human resources, or client relationship management services.
    Have strong interpersonal communication skills.
    Compliance certification such as CCCP through ACA International preferred.

    Ability to work independently carrying out the routine tasks and assignments on a scheduled basis with minimal management intervention.

    Accountable and Dependable.
    Dedicated to delivering an exceptional customer experience.
    Knowledgeable about industry practices in compliance, conflict resolution.
    Excellent and respectful active listening skills.
    Excellent mathematical and critical thinking skills.
    Strong supervisory and leadership skills.

    Thoughtful team leadership and attention to and support for developing skills and opportunities for team members under Manager's supervision.

    Proficiency in Microsoft Office Suite (including Outlook, Excel, Word, PowerPoint), SmartSheets and related software and have the ability to work on a computer network and the FACS system.

    Ability to operate automated office equipment including, but not limited to, network laser printers, desktop printers, sophisticated copy machines, facsimile machines and dictating equipment.


    SUPERVISORY RESPONSIBILITIES:
    Senior Representative
    Offshore Contact
    Manages cash posting and non traditional revenue staff.

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