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St. Louis

    Service Center Coordinator - St Louis, United States - Gulfstream

    Gulfstream
    Gulfstream St Louis, United States

    2 weeks ago

    Default job background
    Description
    [[extTitle]] in [[location]]

    Unique Skills:
    [[cusuniqSkills]]
    Education and Experience Requirements

    Bachelor's Degree in Aviation Science or related field or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

    3 years of Project Leadership or Project Management experience to include. 2 years of aviation experience; or a combination of both.

    Position Purpose:


    The Service Center Coordinator (SCC) interfaces directly with the customer serving as an advocate, information source and representative for the service center visit.

    The SCC coordinates and co-manages the project and the customer experience from contract (proposal) signing through post-delivery. The SCC is responsible for daily follow up with the customer to ensure all customer needs are addressed.
    Job Description

    Principle Duties and Responsibilities:

    Essential Functions:

    • Maintains direct contact with customers (internal and external) coordinating, informing, planning, scheduling and providing status briefs throughout the project.
    • Provides the customer and Gulfstream management with formal, continuous communication for each assigned project ensuring positive customer experience.
    • Responsible for accurate work order/invoice management and consistent/appropriate application of corporate credit/progress payment policy; throughout entire service visit. Leads the reporting and forecasting in conjunction with Finance to ensure accurate project financials.
    • "Plans visit" to ensure parts, engineering drawings, CMP packages, Back Shop support, etc. are ready for project scope.
    • Ensures full compliance with proposal to identify opportunities and assure target profit margins.
    • Responsible for contract proposal changes through the work change request (WCR) process in order to accurately project and capture schedule and revenue/cost impact.
    • Gathers any/all final phase exception documents to ensure that outstanding work owed is planned and executed.
    • Coordinates effort with Gulfstream program office to help facilitate the implementation of fleet retrofit programs.
    • Provides requests for vendor services, continuously monitors and communicates material charges to ensure proper/accurate posting definition.
    • Facilitates and negotiates all ongoing warranty considerations both internally and externally; issues credits as required.
    • Responsible for ensuring all vendor service agreement claims are filed.
    • Runs query report to ensure materials not used are returned to stock, and assists STM to ensure cores are returned within 24 hours from receipt of replacement units.
    • Responsible for post departure customer experience, including but not limited to feedback, project assurance, invoice management, vendor management and associated delivery reports.

    Additional Functions:

    • Must be willing to support service center, and customer, during and after normal working hours. .
    Perform other duties as assigned.

    Other Requirements:

    • An A&P license with (4) years of experience may offset the Bachelor's degree.
    • Must be computer literate and use necessary software (Microsoft Word & Excel required; Project is preferred).
    • Must have demonstrated leadership ability.
    • Must be able to read, write, speak, and understand the English language.
    Additional Information

    Requisition Number:
    [[id]]


    Category:
    [[customString3]]


    Percentage of Travel:
    [[custravRequired]]


    Shift:
    [[cusShift]]


    Employment Type:
    [[filter2]]


    Posting End Date:
    [[custextPostEndDate]]

    Equal Opportunity Employer/Veterans/Disabled.
    Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
    Legal Information \) | Site Utilities ) | Contacts ) | Sitemap )
    Copyright 2024 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company ) .
    Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (


    NYSE:
    GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
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