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    Bilingual Customer Service Specialist - Boulder, United States - Furniture For Life

    Furniture For Life
    Furniture For Life Boulder, United States

    3 weeks ago

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    Description

    Bilingual Customer Service Specialist - English/Korean

    Customer Service Description WHO WE ARE

    Professionals, Lifelong Learners, People who value relationships, Teammates, & Entrepreneurs

    Here at FFL, we believe that coming to work should be fun. Our team of professionals enjoys a company culture that values individuality, works collaboratively to further our model of excellence and celebrates successes together. Being a part of our rapidly growing company means that you will have the opportunity to work in a dynamic atmosphere and make real contributions to our future success. It also means that our workplace offers you a great opportunity to reach your professional growth goals.

    WHAT WE DO

    We market and support brands committed to superior design and quality, and all of our products deliver profound health and comfort benefits. As the name Furniture For Life implies, the products we represent are good for you and are built to last.

    WHO WE NEED

    A individual who is dedicated to providing the highest level of technical customer service in the industry, with a strong focus on meeting the needs of our many Korean speaking customers.

    RESPONSIBILITIES & EXPECTATIONS

    Effectively manage inbound end-user and dealer support requests

    Troubleshoot product and component issues

    Maintain detailed notes regarding all service activities in CRM

    Consistently create accurate and detailed work orders

    Act as an ambassador for FFL Brands and the products it sells

    PAY CLASS & BENEFITS

    Full-time; Hourly; Non-exempt

    Standard FFL Benefits: Medical, Vision, Dental, Life, LTD, STD, 401(k) Match

    Requirements THE IDEAL CANDIDATE

    Strong deductive reasoning ability when it comes to troubleshooting and repairing mechanical parts

    Ability to ask logical question to help identify technical issues quickly and effectively

    Excellent communication skills

    Prioritizes high-level customer service for all customers

    Attention to detail

    EDUCATION, KNOWLEDGE & EXPERIENCE

    2+ years of customer service, sales or related experience

    Proficient in Microsoft Office and/or Google Suite

    Salesforce or similar CRM experience preferred

    Bilingual in English and Korean

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