Director of Loss Prevention - Carlsbad, United States - Omni Hotels & Resorts

Omni Hotels & Resorts
Omni Hotels & Resorts
Verified Company
Carlsbad, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Overview:

La Costa Resort and Spa


Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine.

Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights.

Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.


Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

We embody a culture of respect, gratitude and empowerment day in and day out.

If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.


Job Description:


Assist in planning, organizing, staffing, directing and training personnel involved in promoting and maintaining our company's loss prevention and property protection programs.


Responsibilities:


  • Establishes operational procedures for activities such as fire prevention and firefighting, traffic control, guarding and patrolling physical property, orienting and monitoring of personnel involved with classified information, and investigation of accidents and criminal acts.
  • Plans budgets, implements and controls Omni La Costa Resort & Spa Loss Prevention Programs for Guest, Members, Associates, and Owners.
  • Confers with representatives of Leadership to formulate policies, determine need for programs, and coordinate programs accordingly.
  • Coordinates and resolves all general liability claims; calls, discusses, negotiates and resolves.
  • Confers with representatives of local government to ensure cooperation and coordination of resort activities with law enforcement and firefighting agencies.
  • Directs activities of workers involved in industrial safety programs.
  • Reviews incident trends in general, liability and industrial injuries. Prepares action plans and training programs as the analysis dictates.
  • Develops and implements resort wide disaster preparedness program.
  • Recruits, trains and develops Loss Prevention associates.
  • Maintains good working relationships and open lines of communication with all other departments.
  • Maintains continuous contact with hotel guests to ensure that any problems or complaints are handled quickly, efficiently and courteously.
  • Uphold the hotel's commitment to gracious hospitality and follow through on staff courteous training programs.
  • Supervise and ensure proper communications and planning within areas of responsibility and other departments at the resort.
  • Operate within budgeted guidelines. Monitor and critique payroll and other expenses in Loss Prevention.
  • Ensure scheduling of OST meetings on a monthly basis.
  • Tracking goals and objectives. Formulate new and fine tune existing goals.


This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position.

Other duties will be assigned.


Qualifications:

  • Position requires a minimum of four progressive Loss Prevention/Security experience in a hotel or related industry, with at least one year in a leadership position. Large resort experience preferred.
  • Bachelor's Degree Preferred.
  • Able to set priorities for the loss prevention team and provide feedback to others that enhances performance.
  • Ability to teach employees importance of, and how to greet guests and courteously solve requests.
  • Must be First Aid and CPR certified and/or willingness to receive such training.
  • Must be conversant with OSHA guidelines and workplace safety standards. Experience preventing loss, incident reporting and interacting with high profile clientele.
  • Ability to facilitate trainings to hourly and leadership staff.
  • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
  • Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment.
  • Excellent customer service, service recovery and problem solving skills.
  • Ability to accurately and efficiently input information into computer systems(intermediate computer skills with proficiency in Internet Explorer and Microsoft Office)
  • Must be able to reach various areas of the hotel at a rapid pace if necessary.
  • Strong verbal and written communication skills, with the ability to complete incident reports and participate in investigations.
  • Maintain confidentiality and exercise sound judgment when handling sensitive matters.
  • Must be able to work a variety of shifts, including weekends and holidays.

PHYSICAL REQUIREMENTS


The physical requirements described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with dis
More jobs from Omni Hotels & Resorts
See all jobs of Omni Hotels & Resorts