Patient Service Representative-sheboygan - Sheboygan, United States - Prevea Health
Description
Patient Service Representative
Come work where we specialize in you We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees.
Job Summary
The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner.
This position acts as a liaison between patients and medical staff.The Patient Service Representative (PSR) is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.
What you will do
- Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
- Obtain and confirm accurate demographic and insurance coverage information.
- Route medical inquiries, complaints & messages to appropriate parties.
- Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
- Collect required payments, including copayments, outstanding balances, and payments due at the time of service.
- Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues
- Schedule and confirm patient appointments.
- Provide accurate daily batch and/or deposits to appropriate staff for processing.
Education Qualifications
- High School Diploma and/or GED Required
Experience Qualifications
- 13 years Experience in customer service, insurance and/or healthcare setting Preferred
Skills and Abilities
- Display proficient telephone and computer skills with clear and professional speaking abilities.
- Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
- Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
- Able to efficiently multitask and adapt to fastpaced environments with frequently changing protocols and processes.
- Capable of effectively and positively interacting with staff members throughout the company.
- Promote teamwork and provide a supportive environment throughout the organization.
- Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.
- Able to work independently and think critically using provided information.
Physical Demands
- Sit
- Constantly
- Stand
- Rarely
- Walk
- Rarely
- Drive
- Rarely
- Climb (Stairs/Ladders)
- Rarely
- Bend (Neck)
- Frequently
- Gross Manipulation (Hands/Arms)
- Rarely
- Squat
- Rarely
- Twist/Turn (Neck)
- Occasionally
- Lift/Carry 010 lbs.
- Rarely
- Lift/Carry 1125 lbs.
- Rarely
- Lift/Carry 2635 lbs.
- Rarely
- Push/Pull up to 10 lbs.
- Rarely
- Push/Pull 1125 lbs.
- Rarely
- Push/Pull 2635 lbs.
- Rarely
- Reach (Above shoulder level)
- Rarely
- Reach (Below shoulder level)
- Constantly
- Simple Grasping (Hands/Arms)
- Constantly
- Fine Manipulation (Hands/Arms)
- Constantly
- Gross Manipulation (Hands/Arms)
- Constantly
Working Conditions
- Noise
- Occasionally
Hearing Requirements
- Hears Whispers < 3 feet
- Constantly
- Hears Whispers 38 feet
- Constantly
Vision Requirements
- Color Discrimination
- Constantly
- Near Vision (Correctable to Jaeger 2 or 20/40 binocular)
- Constantly
- Distance Vision (Correctable to Snellen chart 20/40 binocular)
- Constantly
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