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San Antonio

    Customer Service Supervisor - San Antonio, United States - Unifi

    Unifi
    Unifi San Antonio, United States

    6 days ago

    Default job background
    Full time Accounting / Finance
    Description

    Essential Functions / Key Responsibilities


    • Supervises and coordinates daily activities of employees to ensure safe and effective operations.
    • Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
    • Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
    • Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
    • Communicates with manager concerning any problems or issues.
    • Schedules and conducts shift meetings.
    • Assists in the administration of payroll; complete shift paperwork and performs other administrative functions.
    • Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage reservations, and resolving complaints and problems, direct passengers. etc.)
    • Performs other related duties as assigned with the appropriate skill and experience capabilities expected for this position.

    Basic Qualifications

    pre-requisites:


    • Must be a local (in-state) resident.
    • Valid in-state drivers license
    • Ability to pass pre-employment drug test
    • Ability to pass up to a 10 year background check.
    • Must be at least 18 years of age.
    • Must have authorization to work in the United States as defined by the Immifration Reform Act of 1986.
    • Must complete SIDA training to obtain airport identification security.

    Experience:

    2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.


    Knowledge, Skills & Abilities:


    • Excellent customer service skills.
    • Strong work Ethic.
    • Ability to work in a team oriented environment.
    • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
    • Able to understand documents, learn and follow ticketing procedures, and other rules and refulations.

    Preferred Qualifications

    Education:

    High School diploma or GED


    Experience:

    4+ years of relevant experience.

    Relevant supervisory experience.


    Knowledge, Skills & Abilities:


    • Able to communicate information and instructions verbally and/or via radio equipment.
    • Able to communicate effectively in a professional manner.
    • Strong leadership qualities and ability to create a passionate and efficient workforce.
    • Able to effectively resolve employee conflicts.
    • Ability to apply creative solutions that have a positive impact on results.

    Working Schedule:

    You will meed to have flexibility to work a variety of shifts, including nights, weekends,holidays and overtime. We operate in a shift bid environment.


    Work Environment:

    Must be able to be alert to moving vehicles or aircraft and use radio equipment.


    Enjoy the outdoors on a daily basis (sun, rain, sleet or snow) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.


    Physical Demands/Requirements:


    • Must be able to lift/carry/push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces
    • Must be able to walk. climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
    • Must be able to work in cramped or high places.
    • Must be able to carry heavy items up and down jet way stars.

    Supervisory Responsibilities

    Supervise team of Customer Agents and Leads.


    Legal

    Unifi is an Equal Opportunity Employer.
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