Customer Support Representative - Landisville, United States - The Shyft Group USA, Inc

The Shyft Group USA, Inc

Verified Company

Landisville, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Customer Support Representative | Utilimaster | Landisville, PA
Regular Employee | Hourly Non-Exempt

Who we are:

At The Shyft Group we are driven to deliver.

Proudly the North American leader in specialty vehicles, our
portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis bring people, goods, and services where they need to be.

We are strengthened by nine industry-leading brands - Utilimaster, Blue Arc, Royal Truck Body, DuraMag, Magnum, Strobes-R-Us, Spartan RV Chassis, Red Diamond, and Builtmore.

Over 4,000 employees across ten states and two countries work independently and together as one team under Shyft,
building chassis, vehicle bodies, and accessories that improve every route, every run, every ride.

Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families.

Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road — for an experience that is safer, more satisfying, more rewarding all around.

With 50 years and millions of miles behind us, we continue to charge forward — leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among _Fortune's_ 100 Fastest Growing Companies.

What you'll do:

The Customer Support Representative position is responsible for completing part quotations, customer returns, orders, resolve payment issues, and work independently and as part of a team to ensure all repairs and orders are completed to the customer's satisfaction

JOB RESPONSIBILITIES:

Determine vehicle specifications (online, file, or microfiche)
Order parts using on line parts manuals, engineering prints, and photographs
Expedite and followup on customer orders
Coordinate with buyer for special part purchases
Maintain customer's master files
Provide support and guidance to shipping department personnel
Prepare parts sales quotes

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What you need to be successful:

HS Diploma or GED required (Associate degree preferred)
Capability to develop knowledge of the operation processes
Ability to interact positively written and verbal with customers, fleet managers, and the owners of these units
Capability to develop knowledge of company's products; Walkin Van, Truck Body, Trademaster, Reach, Upfit
Excellent verbal / written communications
Computer skills including Microsoft Office, Outlook, and Aurora
Ability to interpret build orders, BOMs, and assembly prints
Ability to problem solve
Ability to work in a team environment and work independently
Excellent attendance
Customer Service / Customer Relations oriented
Selling skills
Detail / accuracy oriented
Tactfulness
Ability to negotiate with the customer
Empathetic to customer issues when required
Being able to handle a high stress environment
Capable of highvolume call processing

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Why The Shyft Group?
We believe that when our people thrive personally and professionally, our business thrives. We are committed to offering comprehensive benefits programs that stay healthy, feel secure, and maintain a work/life balance.

Stay Healthy:

Medical and Rx Plan

Health Savings Account

Dental and Vision Plan

Healthcare Flexible Spending

Wellness Plan

Financial Security:

401 (k) Retirement Savings

Short and Long Term Disability

Company Provided Life and Dependent Life Insurance

Voluntary Term Life Insurance

Work/Life Balance:

Educational Reimbursement

Employee Assistance Program

Dependent Care FSA

**Equal Employment Opportunity (EEO)