Ticket Writer - Washington, United States - BetMGM LLC

BetMGM LLC
BetMGM LLC
Verified Company
Washington, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Part time
Description

Ticket Writer (Part-time)

  • Washington D.C._

About Us
We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group.

You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker.

We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.


We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company.

We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work.

We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again.

We play to win, and we are all-in together.

We were recognized as one of Glassdoor's "Best Places to Work".


About the Role
Ticket Writer key responsibilities are to provide high quality customer service while writing fast and accurate sports wagers. Follow all rules and regulations, policy and procedures and to maintain a cash drawer with accuracy.


Responsibilities

  • Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations
  • Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary
  • Stock sportsbook Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean
  • Write Sports tickets in an accurate and timely manner
  • Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs
  • Maintain and reconcile bank for assigned shift, following established cashhandling policies and procedures
  • Explain wagering rules, including betting lines and odds, and procedures to guests
  • Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary
  • Greet guests in a positive, friendly manner
  • Create and enter player tracking cards
  • Ensure the protection of customer's rewards and adherence to credit lines
  • Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity
  • Perform other jobrelated duties as requested

Essential Functions

  • Must be able to stand or sit and operate computers and other technological devices for extended periods of time

Qualifications

  • Minimum six (6) months of cashhandling experience
  • High school diploma or equivalent GED
  • Effectively communicate in English, both oral and written forms
  • At least 18 years old
  • Ability to work as a part of a team in a highstress and highvolume environment
  • Ability to work in and adapt to a dynamic and frequently changing environment
  • Ability to adhere to and execute established department policies and procedures
  • Working knowledge of sports
  • Proficient cashhandling skills
  • Ability to work under pressure while being able to pay attention to details
  • Basic math skills
  • Basic computer and reservation software skills
  • Excellent customer service skills
  • Ability to maintain professional, neat, and wellgroomed appearance, adhering to department and company standards
  • Possess intrapersonal skills to deal effectively with all business contacts
  • Must be able to communicate effectively in English, both oral and written forms

Licensing Requirements
As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies.

Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment.

Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.


About Our Culture


Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying.

We stay focused on our main goal with the help of these four company pillars:


  • Believe in Your Game
  • Take your shot There's a freedom to explore ideas usually only startups are lucky enough to experience.
  • Backed by the Best
  • With our expertise—merged with that of our worldclass investors—we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.


  • Do What's Right

  • We operate
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