Client Services Representative at Northern Trust - Tempe, United States - Connect to Work AZ

Description

About Connect to Work AZ:

Connect to Work AZ supports the unemployed and underemployed Arizonans by connecting them to quality jobs through our partnership with Skills for America's Future (Skills).

Across Arizona, people look for jobs and employers seek qualified talent. Often, they struggle to connect.

But those connections are made when they use Connect to Work AZ, powered by Skills, a jobs-first program through the Greater Phoenix Chamber Foundation.

Now even more of our Arizona neighbors can get the connections and support they need to secure quality jobs.

By focusing on Arizona's ready-to-work talent, this program will connect the job seeker with local companies that are eager to hire.

This inclusive hiring approach has been proven to be both efficient and effective at getting more unemployed and underemployed people into jobs.

About Northern Trust:

Northern Trust is a well-known Fortune 500 company and award-winning financial institution that has been around since 1889.

We help and guide successful individuals, families, and organizations manage their money by sticking to our principles of providing world-class service, expertise, and integrity.

With more than 130 years of financial experience and over 22,000 partners, we serve our clients with leading technology and exceptional service.

We offer a combination of working from home and in the office to give our employees flexibility.

If you're looking for a career with Northern Trust, the Jumpstart program is the perfect point to start.

We'll give you training on wealth management concepts and tasks, and you don't need to have any experience in financial services.

This program is great for people who are just starting their careers.

We are currently looking for a Customer Service Representative within our Banking Operations team.

As a Customer Service Representative in Banking Operations, under direct supervision you will assist in the timely and accurate handling of all account holder-related inquires and needs.

As a contact center within Northern Trust, the Investor Services Team takes inbound calls from our Retained Asset and Corporate Liquidity clients.

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner providing quality servicing of client/partner calls through effective communication of call behaviors and accurate information.
• Maintain system access and knowledge level as it pertains to each program that the representative has been trained on and frequently attend educational seminars to improve knowledge and performance level.
• Provide accurate transactional information to clients to avoid creating any loss situations for the Unit.
• Perform functional transaction processing (ACH Transfers, Stop Payments, wires, and general maintenance) accurately and without any monetary errors.
• Responsible for identifying customer needs, clarifying information, researching issues, and providing solutions and/or alternatives.
• Works effectively as a team member but also independently.
• Knowledgeable of the core aspects of the job and beginning to develop a basic understanding of the business function.

Qualifications:

• A College or University degree is NOT required
• Must have experience in a comparable industry and/or call center setting or customer support role is preferred.
• Familiarity with CRM systems and practices and banking terminology such as investments, redemptions, and ACH's wire transfers.
• Strong phone, verbal, and written communication skills required.
• Strong active listening and interpersonal skills needed with the aptitude to handle irate/challenging callers with mínimal assistance.
• Highly flexible and adaptable to change; able to adapt to a fastpaced environment to different personality types and able to learn quickly.
• Multitasking skills; selfmotivated with the ability to set priorities and manage time effectively.
• Strong teamwork capabilities.

Pay:
$55,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Application Question(s):

• Are you currently unemployed or underemployed? (Underemployed means you are working less than 32hrs/week, working outside of your field of study/interest, or doing contract/seasonal work).

Experience:

• Customer service: 1 year (preferred)

Ability to Commute:

• Tempe, AZ required)

Work Location:
In person