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    People Experience Manager - Draper, United States - eBay

    eBay
    eBay Draper, United States

    3 weeks ago

    Default job background
    Full time
    Description

    At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

    Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

    Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

    About the Role:

    At eBay, the People Experience team is the cornerstone of fostering an exceptional journey for both candidates and employees. We are the catalysts for business performance, seamlessly integrating with the facets of recruiting, learning and development, compensation, and benefits to propel the company's culture forward.

    In the role of People Experience Manager, you will manage a team of 8-12 dedicated professionals, each responsible for managing a support queue that serves as a lifeline for our employees. Whether through chat, phone, or HR Form, our team ensures accessibility and responsiveness. Your leadership will be pivotal, requiring a nuanced understanding of what fuels the passion and efficiency of each team member. Embrace the role of a chameleon, adeptly adjusting your management style to meet the unique needs and aspirations of your direct reports, and in doing so, sculpting the very essence of eBay's workplace culture.

    As a People Experience Manager You Will Accomplish:

    • Development and implementation of strategic priorities for the function.
    • Maintain and improve the overall quality of HR processes in the US, Canada and Mexico by upholding policies and procedures, performing quality checks and resolving issues.
    • Analyze and report on contact volumes to identify trends and issues, present analysis on a regular basis, enabling the team to provide extra support where required.
    • Lead regional and global projects to improve operational efficiency (e.g. continuous improvement, crafting policy documentation)
    • Provide specialist expertise and support for M&A activities.
    • Build strong working relationships with key collaborators including Payroll, People Technology & Analytics teams, Compensation, People Business Partners, Benefits and Stock Teams, ensuring the delivery of effective, efficient, and professional service.

    You will Bring:

    • A dedication to working onsite in our Draper office 3+ days per week (per our Hybrid Work Model Guidelines).
    • A bachelor's degree in human resources, business administration, or a related field is preferred.
    • A professional HR certification such as SHRM-CP (SHRM Certified Professional) or PHR (Professional in Human Resources) is advantageous.
    • 5-7 years relevant work experience with strong People Leadership experience.
    • Proven work experience as HR Manager or related leadership experience.
    • Ability to manage multiple projects at the same time.
    • Data driven approach to process improvement.
    • Knowledge of HR systems and databases
    • Excellent active listening, negotiation, and presentation skills

    #LI-JG1

    Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

    eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

    Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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