- Provide exceptional customer service by being identifiable and accessible at all times, ensuring guests' needs are promptly addressed.
- Decrease response time from guest contact to fulfilling their needs, demonstrating a proactive and attentive approach to customer service.
- Promote in-house facilities and have a comprehensive understanding of all hotel amenities and their hours of operation to assist guests effectively.
- Confer with the Host/Hostess of each function to ensure that all event specifications have been met, ensuring a seamless event experience.
- Familiarize yourself with each group, including knowing the contact person, meeting agenda, and any specific requirements to provide personalized service.
- Assist the Director of Event Operations and Event Services Manager with last-minute pop-ups, changes, or requests, ensuring flexibility and adaptability.
- Maintain constant communication with the Director of Event Operations and Event Services Manager to stay informed and updated on event details.
- Review the Banquet Event Order (BEO) with guests, discussing event times, locations, attendance guarantees, and other relevant details.
- Attend BEO Meetings as necessary to stay informed and prepared for upcoming events.
- Be available to handle various event setup tasks, such as arranging easels, sign placements, registration tables, and small meeting setups.
- Actively solicit feedback from guests to identify opportunities for improving guest services and satisfaction.
- Participate actively in the Guest Response Program, addressing guest concerns promptly and effectively.
- Issue and follow up on Work Orders to ensure timely completion of maintenance and service requests.
- Report gratuities by company guidelines and federal regulations.
- Observe all requirements, training, and restrictions set forth by the ABC board, ensuring compliance with legal and regulatory standards.
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Event Concierge
3 days ago
PCH Hotels and Resorts Birmingham, United States* Provide exceptional customer service by being identifiable and accessible at all times, ensuring guests' needs are promptly addressed. · * Decrease response time from guest contact to fulfilling their needs, demonstrating a proactive and attentive approach to customer service. ...
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Event Concierge
5 days ago
PCH Birmingham, United States· • Provide exceptional customer service by being identifiable and accessible at all times, ensuring guests' needs are promptly addressed. · • Decrease response time from guest contact to fulfilling their needs, demonstrating a proactive and attentive approach to customer servic ...
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patient services coordinator
2 days ago
Starkey Laboratories, Inc. Birmingham, AL , USA, United StatesThe Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experien ...
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Patient Services Coordinator
4 days ago
Starkey Laboratories Inc Birmingham, United StatesThe Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experien ...
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House Attendant
1 day ago
Aimbridge Hospitality Birmingham, United StatesJob Summary · Informacin disponible en espaol a continuacin. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...
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Front Desk Agent
1 week ago
Aimbridge Hospitality Birmingham, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
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Front Desk Agent
5 days ago
Aimbridge Hospitality Birmingham, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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House Attendant
5 days ago
Aimbridge Hospitality Birmingham, United StatesJob Summary · Informacin disponible en espaol a continuacin. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...
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House Attendant
1 week ago
Aimbridge Hospitality Birmingham, United StatesJob Summary · Información disponible en español a continuación. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...
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Nurse Practitioner Palliative Care
1 day ago
Empatia Cahaba Heights, United StatesOur Company: Empatia is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may m ...
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Front Desk Agent
6 days ago
Aimbridge Hospitality Hoover, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
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Concierge Security Engineer
1 week ago
Arctic Wolf Co Pleasant Grove, United StatesReady to further your career in the fast-paced, exciting world of cyber security? · Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry-cybersecurity. We have won countless awards for our excellence in security o ...
Event Concierge - Birmingham, United States - PCH, Inc.
Description
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR c)
