- Provide exceptional customer service by being identifiable and accessible at all times, ensuring guests' needs are promptly addressed.
- Decrease response time from guest contact to fulfilling their needs, demonstrating a proactive and attentive approach to customer service.
- Promote in-house facilities and have a comprehensive understanding of all hotel amenities and their hours of operation to assist guests effectively.
- Confer with the Host/Hostess of each function to ensure that all event specifications have been met, ensuring a seamless event experience.
- Familiarize yourself with each group, including knowing the contact person, meeting agenda, and any specific requirements to provide personalized service.
- Assist the Director of Event Operations and Event Services Manager with last-minute pop-ups, changes, or requests, ensuring flexibility and adaptability.
- Maintain constant communication with the Director of Event Operations and Event Services Manager to stay informed and updated on event details.
- Review the Banquet Event Order (BEO) with guests, discussing event times, locations, attendance guarantees, and other relevant details.
- Attend BEO Meetings as necessary to stay informed and prepared for upcoming events.
- Be available to handle various event setup tasks, such as arranging easels, sign placements, registration tables, and small meeting setups.
- Actively solicit feedback from guests to identify opportunities for improving guest services and satisfaction.
- Participate actively in the Guest Response Program, addressing guest concerns promptly and effectively.
- Issue and follow up on Work Orders to ensure timely completion of maintenance and service requests.
- Report gratuities by company guidelines and federal regulations.
- Observe all requirements, training, and restrictions set forth by the ABC board, ensuring compliance with legal and regulatory standards.
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Event Concierge
2 weeks ago
PCH Hotels and Resorts Birmingham, United States* Provide exceptional customer service by being identifiable and accessible at all times, ensuring guests' needs are promptly addressed. · * Decrease response time from guest contact to fulfilling their needs, demonstrating a proactive and attentive approach to customer service. ...
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Event Concierge
2 weeks ago
PCH, Inc. Birmingham, United States· •Provide exceptional customer service by being identifiable and accessible at all times, ensuring guests' needs are promptly addressed. · •Decrease response time from guest contact to fulfilling their needs, demonstrating a proactive and attentive approach to customer service. ...
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patient services coordinator
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Patient Services Coordinator
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Senior of Accounting, International
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Medical Properties Trust Birmingham, United StatesThe Senior Accountant is responsible for accounting for a portion of MPT's international properties and joint ventures in accordance with U.S. GAAP, taking into consideration entries that have been booked by our Luxembourg accounting team under Lux GAAP. He or she will be viewed ...
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Patient Services Coordinator
2 weeks ago
Starkey Laboratories Inc Birmingham, United StatesThe Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experien ...
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Patient Services Coordinator
2 days ago
Starkey Hearing Technologies Birmingham, United StatesThe Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experien ...
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House Attendant
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Aimbridge Hospitality Birmingham, United StatesJob Summary · Informacin disponible en espaol a continuacin. · The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas ...
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Front Desk Agent
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Front Desk Agent
2 weeks ago
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House Attendant
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House Attendant
2 weeks ago
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Overnight Valet Parking Attendant
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Front Desk Agent
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Concierge Security Engineer
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Event Concierge - Birmingham, United States - PCH, Inc.
Description
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR c)