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    Senior Solution Architect Amazon Connect - Remote, United States - Tech Holding

    Tech Holding
    Tech Holding Remote, United States

    4 weeks ago

    Default job background
    Full time
    Description

    About us:

    Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide variety of companies – from emerging startups to large Fortune 50 firms – and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.


    About Us

    Our company, a leading provider in call center solutions, is embarking on a project to migrate, modernize, and deploy customer call centers using the Amazon Connect platform. We specialize in delivering top-tier customer service solutions and are looking for a skilled Solution Architect to enhance our capabilities.

    What you will do:

    • Architect and design third-party integrations with Amazon Connect.
    • Develop feature functionality for Amazon Connect.
    • Create and optimize call flows and IVR within AWS Connect.
    • Configure and implement the Amazon Connect Platform.
    • Utilize automated testing and quality monitoring tools for Amazon Connect.

    Required Skills:

    • Successful completion of Amazon Connect projects in the past.
    • 2+ years of hands-on experience building call flows and IVR within AWS Connect.
    • Proficiency in configuration and implementation of the Amazon Connect Platform.
    • Expertise in Amazon Connect, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing.
    • Familiarity with automated testing and quality monitoring tools for Amazon Connect.
    • Experience in other AWS services.

    Nice to Have Experience:

    • Familiarity with cloud-based call center solutions.
    • Knowledge of other contact center technologies.
    • Previous experience in customer service or call center operations.
    • Open to minimal travel

    Education & Certifications:

    • Bachelor's Degree in Computer Science or relevant years of work experience

    What we offer:

    • Flexible Work Hours
    • Unlimited PTO
    • Competitive Salaries
    • Health + Dental + Vision
    • Long Term disability + 401k Match
    • Professional Development Opportunities

    Salary Expectations:

    • $150-180K USD/year


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