- Architect and design third-party integrations with Amazon Connect.
- Develop feature functionality for Amazon Connect.
- Create and optimize call flows and IVR within AWS Connect.
- Configure and implement the Amazon Connect Platform.
- Utilize automated testing and quality monitoring tools for Amazon Connect.
- Successful completion of Amazon Connect projects in the past.
- 2+ years of hands-on experience building call flows and IVR within AWS Connect.
- Proficiency in configuration and implementation of the Amazon Connect Platform.
- Expertise in Amazon Connect, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing.
- Familiarity with automated testing and quality monitoring tools for Amazon Connect.
- Experience in other AWS services.
- Familiarity with cloud-based call center solutions.
- Knowledge of other contact center technologies.
- Previous experience in customer service or call center operations.
- Open to minimal travel
- Bachelor's Degree in Computer Science or relevant years of work experience
- Flexible Work Hours
- Unlimited PTO
- Competitive Salaries
- Health + Dental + Vision
- Long Term disability + 401k Match
- Professional Development Opportunities
- $150-180K USD/year
-
Tech Holding Remote, United States Full time· About us: · Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team ...
-
Partner Field Marketing Sr. Manager
2 weeks ago
Neo4j Remote, United StatesAbout Neo4j:Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden relationships and patterns across billions of data connections deeply, easily and quickly. Customers use Neo4j to gain a deeper understanding and reveal new ways of solving their m ...
-
AmazonConnect Practice Leader
2 days ago
Eventus Solutions Group Remote, United States Full timeAbout the job · Amazon Connect Practice Leader · Location: Remote · Employment: Full time · Travel: Ability to travel up to 30% · Eventus is hiring an experienced leader to join our growing team as an Amazon Connect Practice Leader. In this role, you will spearhead the growth and ...
-
Sr. Solution Engineer, AWS
1 month ago
NeuraFlash Remote, United States Full timeAbout NeuraFlash: · We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Sales ...
-
Senior Cloud Security Engineer
2 weeks ago
Credit Acceptance Remote, United StatesCredit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, ama ...
-
Software Engineer 3
4 weeks ago
Comcast Advertising Remote, United States Full timeFreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and s ...
-
Sales Manager, Amazon
3 weeks ago
NZXT Remote, United States Full time· NZXT is a founder-led, global organization that has not lost our entrepreneurial, scrappy roots. We're made up of gamers, builders and PC enthusiasts on a mission to create hardware, software, experiences, and services that surprise and delight gamers of all types. So what mak ...
-
Customer Success Manager, Advertising
1 week ago
CommerceIQ Remote, United States Full time· Company Overview · At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitability through machine learning algorithms. We are building the world's most complete and sophisticated Retail Ecommerce Management Platform, which connec ...
-
Sr. Salesforce Solution Architect, CPQ
2 weeks ago
NeuraFlash Remote, United States Full timeAbout NeuraFlash: · We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Sales ...
-
Sr. Field and Events Marketing Manager
1 week ago
CommerceIQ Remote, United States Full time· Company Overview · At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitability through machine learning algorithms. We are building the world's most complete and sophisticated Retail Ecommerce Management Platform, which connec ...
-
Senior Enterprise Account Executive
1 week ago
CommerceIQ Remote, United States Full time· Company Overview · At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitability through machine learning algorithms. We are building the world's most complete and sophisticated Retail Ecommerce Management Platform, which connec ...
-
General Interest
2 weeks ago
LeafLink Remote, United States Full timeAbout LeafLink · LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we're d ...
-
General Interest
4 weeks ago
LeafLink Remote, United States Full timeAbout LeafLink · LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we're d ...
-
Senior SRE Engineer
2 weeks ago
RingCentral Remote, United States Full timeSay hello to possibilities. · It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and co ...
-
Operations Specialist: Tier 2
1 month ago
HigherRing Remote, United StatesAbout HigherRing: · At HigherRing, our mission is to be a catalyst for a more sustainable world by hiring savvy onshore workers to power growing businesses. We represent clients mainly in the purpose-driven space and are proud to be a certified B Corp. Our team works hard every d ...
-
Account Executive
1 week ago
Pacvue Remote, United States Full timeAbout us: · Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces. We also work with sellers and agencies of all sizes to help t ...
-
Account Executive
2 weeks ago
Collective[i] Remote, United States Full timeAt Collective[i], we value diversity of experience, knowledge, backgrounds and perspectives who share a commitment to building a company and community on a mission to help people be more prosperous. We recruit extraordinary individuals and provide them the platform to contribute ...
-
Adobe Real-Time CDP Solution Architect
4 weeks ago
Bounteous Remote, United States Full timeBounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership. ...
-
Enterprise Account Manager
3 weeks ago
Innovapptive Remote, United States Full timeLocation: USA (Remote) · Travel Percentage: 25%Employment Type: Full-Time; SalariedReports To: VP of SalesCompensation: Base Salary, Bonus, Stock Options, 401k, Medical, etc.Job DescriptionAbout Us · At Innovapptive, we are bringing the industrial front-line worker, back-office a ...
-
Data Scientist
3 weeks ago
StackAdapt Remote, United States Full timeStackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign ...
Senior Solution Architect Amazon Connect - Remote, United States - Tech Holding
Description
About us:
Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide variety of companies – from emerging startups to large Fortune 50 firms – and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.
About Us
Our company, a leading provider in call center solutions, is embarking on a project to migrate, modernize, and deploy customer call centers using the Amazon Connect platform. We specialize in delivering top-tier customer service solutions and are looking for a skilled Solution Architect to enhance our capabilities.
What you will do:
Required Skills:
Nice to Have Experience:
Education & Certifications:
What we offer:
Salary Expectations: