Jobs
>
New York City

    Professional Services - New York City, United States - TS Imagine

    TS Imagine
    TS Imagine New York City, United States

    1 week ago

    Default job background
    Description
    About the job


    TS Imagine, the world's leading provider of real-time trading, portfolio and risk management solutions for the financial services industry, is looking for an Implementation Consultant to join our growing team.

    Implementation Consultants own the project delivery lifecycle for new client implementations and Statements of Work.

    Who will love this job


    • An ambitious and driven individual - you have the energy to maximize customer satisfaction and deliver first rate levels of service and follow up
    • A strong communicator - you are adept at building and maintaining trusted and respected relationships with clients and colleagues at all levels
    • A problem solver - you relish in the challenge of providing solutions to complex requirements
    • A self-motivator - you are capable of working effectively in a fast-paced business environment, managing multiple projects and deadlines
    What you'll do

    Client Relationship Management


    • Build a relationship with clients, gaging a good understanding of their business strategies across all asset classes
    • When appropriate and in conjunction with the Account Manager, perform visits, phone calls and updates to the client to ensure client is sufficiently serviced and expectations are managed
    • Understand the client's internal structure of stakeholders and ensure a relationship is formed with key members from every group (trading desk, IT, COO, compliance)
    • Maximize revenue opportunities for the company to existing clients by identifying upselling opportunities
    • Identify any potential opportunity or threats with other competitive solutions that may be on the client's desktop
    • Identify potential risks due to support or product gaps in a pro-active manner
    • Identify any risks to the business due to consolidation or downsizing
    • Provide feedback internally and keep up to date information and reporting through
    • Assist our sales team in marketing campaigns across our existing clients
    • Facilitate client entertainment and networking events
    • Provide point of escalation for any ongoing support issues
    • Provide high-level business updates to internal stakeholders at TS Imagine
    Implementation Management


    • Initiate and lead a project Kick-off with new clients and internally to transfer knowledge from sales process
    • Work with client to define and document complex workflows and requirements for implementation to produce a statement of work
    • Liaise with internal teams at TS Imagine to deliver on client requirements across all asset classes being implemented
    • Provide ongoing management of client expectations
    • Provide user training and onsite or remote support
    • Setup and configure client UAT
    • Liaise with brokers, dealers and venues to give client access to their required execution destinations
    • Manage complex implementation projects across internal and external teams to make sure all dependencies are resolved quickly
    • Maintain an implementation check list for production
    • Liaise with clients in order to identify and understand their business requirements
    • Liaise with other departments within TSI in order to deliver on the client requirements
    • Create statements of work that define proposed solutions
    • Review and test new client workflow before handing over SOWs to clients
    • Create and maintain client workflow documentation
    • Manage project lifecycle and log all time spent in FinancialForce
    You should have


    • Bachelor's degree or equivalent
    • Technical understanding and knowledge of buyside workflows in the front office, with a specific focus of at least 2 of the following: fixed income, equities, listed derivates, crypto
    • Thorough and hands-on knowledge and experience of order and execution management workflows and functionality
    • Understanding of financial markets products, a broad understanding of the electronic trading process and related regulation, risk and operations and associated front office order execution and order flow requirements
    • A strong network of relevant contacts within the buyside community
    • Highly proficient communication skills, both written and oral.
    • Foreign languages an asset
    • Ability to positively engage with and contribute to the wider global team
    • Willingness to work occasional evenings and/or weekends to accommodate client deadlines and time-zone differences.
    • Ability and willingness to provide leadership to more junior members of a team
    • Proficient with tools such as Salesforce, JIRA, Confluence
    Why TS Imagine / Benefits


    • Unlimited Vacation days
    • Annual bonus and salary review
    • Training budget $1,500
    • 401k with 3% company matching
    • Health, dental, and vision insurance
    • Health Care FSA and commuter benefits
    • The salary range for this role is between $120,000 and $175,000 USD annually
    About TS Imagine


    Created out of the combination of two best-in-class SaaS platforms, TradingScreen and Imagine Software, TS Imagine delivers integrated trading, portfolio and real-time risk solutions for capital markets.

    The platform is uniquely positioned to streamline complex and time-consuming workflows across front, middle, and back office functions.

    TS Imagine has close to 400 employees in 10 offices worldwide, serving approximately 500 global buy-side and sell-side institutions across North and South America, EMEA, and Asia Pacific including hedge funds, traditional asset managers, pension funds, mutual funds, and financial institutions.

    We challenge our employees every day to think creatively and innovate across silos and across platforms.

    Join us
  • MTS Pro Services

    Director of Professional Services

    2 days ago

    MTS Pro Services New York, United States

    **Job Summary**: · As the Director of Professional Services, you play a pivotal role in driving strategic initiatives and optimizing service delivery processes within our Apple-focused IT managed services provider. Reporting directly to the President, you will spearhead efforts t ...

  • LasikPlus

    Patient Services Professional

    2 days ago

    LasikPlus Manhattan, United States

    **We are Growing Join us at LasikPlus, LVI & TLC** · Are you looking for an exciting and rewarding career opportunity at a second-generation family-owned business working alongside world-class Ophthalmologists and Optometrists with a leading provider of laser vision correction in ...

  • Adobe

    Principal Architect, Professional Services

    1 week ago

    Adobe New York, United States

    Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...

  • Columbia Opportunities

    Customer Service Professional

    5 days ago

    Columbia Opportunities Hudson, United States

    **Responsibilities**: · **Requirements**: · *- High school diploma or equivalent *- Previous customer service experience, preferably in a remote setting *- Excellent communication skills, both written and verbal *- Ability to multitask and prioritize tasks effectively *- Strong p ...

  • NYL - John Kelly

    Entry Level Financial Service Professional

    1 week ago

    NYL - John Kelly New York, United States

    **Compensation**: · $60,000 - $90,000 at Plan per year · **Responsibilities**: · - Help clients implement financial recommendations such as life insurance, savings plans, mutual funds, and other financial products · - Work with each client to collect personal financial informatio ...

  • Software Guidance and Assistance, Inc.

    Professional Services

    2 weeks ago

    Software Guidance and Assistance, Inc. New York, United States

    Software Guidance & Assistance, Inc., (SGA), is searching for a Professional Services Manager, Category Management, Procurement professional for a direct hire position with one of our premier Media Industry clients in New York, NY. · POSITION SUMMARY: · The primary respons ...

  • Software Guidance & Assistance

    Professional Services

    1 week ago

    Software Guidance & Assistance New York, NY, United States

    TypeDirect PlacementSalary$105,000-$130,000 / yearSoftware Guidance & Assistance, Inc., (SGA), is searching for a Professional Services Manager, Category Management, Procurement professional for a direct hire position with one of our premier Media Industry clients in New York, NY ...

  • beBee Handyman

    Home Acupuncture Service, at the professional's office, to improve male fertility for adults

    1 week ago

    beBee Handyman Arden, DE, United States Freelance

    I am in need of an Acupuncture service with the following characteristics in Arden, DE:Have you ever tried any alternative therapy? · Yes · What do you need acupuncture for? · To improve male fertility · How old is the patient? · Adult · Additional services · No additional servic ...

  • Clearwater Analytics Holdings Inc.

    Professional Services Consultant

    1 week ago

    Clearwater Analytics Holdings Inc. New York, United States

    Job Summary: · The Professional Services division is responsible for delivery of change/transformation/advisory services to existing clients on Clearwater's SaaS platform. We work in conjunction with Client Services to identify opportunities around value-added services to steady ...

  • Asana

    Professional Services Consultant

    1 week ago

    Asana New York, United States

    We're looking for a detail-oriented, cross-functional consultant who can help lead Asana deployments to our enterprise customers. You will be part of our Professional Services team, and committed to helping customers adopt Asana as both a technology platform and a holistic approa ...

  • 1199 Employment Center

    Food Service Professionals

    1 week ago

    1199 Employment Center New York, United States

    1199 Employment Center · YOUR FUTURE STARTS WITH US · Food Service Professionals · P/T varied shifts & weekends · Employment Opportunities in Manhattan · 1199 SEIU Employment Center is seeking Food Service professionals for our prestigious Hospitals in Manhattan. Union jobs ...

  • MTS Pro Services

    Director of Professional Services

    2 weeks ago

    MTS Pro Services New York, United States

    Job Summary: · As the Director of Professional Services, you play a pivotal role in driving strategic initiatives and optimizing service delivery processes within our Apple-focused IT managed services provider. Reporting directly to the President, you will spearhead efforts to s ...

  • Arbolus Technologies

    Professional Services Associate

    5 days ago

    Arbolus Technologies New York, United States

    About Arbolus · Arbolus is reinventing the traditional and analog expert network industry by bringing technology to the forefront of knowledge sharing. Our platform helps hundreds of clients worldwide to connect with the best experts, collect high-quality insights faster and str ...

  • 1199SEIU Employment Center

    Food Service Professionals

    2 weeks ago

    1199SEIU Employment Center New York, United States

    1199 Employment Center · YOUR FUTURE STARTS WITH US · Food Service Professionals · P/T varied shifts & weekends · Employment Opportunities in Manhattan · 1199 SEIU Employment Center is seeking Food Service professionals for our prestigious Hospitals in Manhattan. Union jobs ...

  • New York Life

    Customer Service Professional

    1 week ago

    New York Life New York, United States

    **Customer Service Professional 85315** · **Please wait...** · **Location:** Williamsville, NY, US · When you join New York Life, youre joining a company that values development, career growth, collaboration, innovation, and diversity & inclusion. We want employees to feel pro ...

  • 1199 Employment Center

    Food Service Professional's

    1 week ago

    1199 Employment Center New York, United States

    1199 Employment Center · YOUR FUTURE STARTS WITH US · Food Service Professional's · P/T – varied shifts & weekends · Employment Opportunities in Manhattan · 1199 SEIU Employment Center is seeking Food Service professionals for our prestigious Hospitals in Manhattan. Union jo ...

  • Arbolus Technologies

    Professional Services Associate

    1 week ago

    Arbolus Technologies New York, United States

    About ArbolusArbolus is reinventing the traditional and analog expert network industry by bringing technology to the forefront of knowledge sharing. Our platform helps hundreds of clients worldwide to connect with the best experts, collect high-quality insights faster and streaml ...

  • Lexipol

    Professional Services Specialist

    1 week ago

    Lexipol New Jersey, United States

    Accreditation Specialist- Law Enforcement - New Jersey · Remote role. Must currently reside in New Jersey · Experience required: Must have completed two more re-accreditations with CALEA or state-based law enforcement accreditation body for a local law enforcement public safety a ...

  • MTS Pro Services

    Director of Professional Services

    2 days ago

    MTS Pro Services New York, United States

    Job Description · Job DescriptionJob Summary: · As the Director of Professional Services, you play a pivotal role in driving strategic initiatives and optimizing service delivery processes within our Apple-focused IT managed services provider. Reporting directly to the President, ...

  • Prudential Financial

    Financial Services Professional

    1 week ago

    Prudential Financial New Jersey, United States

    Developing relationships with clients (both existing and prospective) · Gathering client information and using that information to build robust financial plans · Helping clients prepare for their retirement · Preparing and reviewing investment portfolio recommendations · Take you ...