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Customer Experience Specialist 2
2 weeks ago
Principal Financial Group, Inc. Des Moines, United States Full timeWhat You'll Do · We're looking for a Customer Experience Specialist 2 to join our Participant Contact Center (PCC) In this role, you'll educate and assist 401K participants by answering inbound phone inquiries about their retirement accounts and help them take action to prepare f ...
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Customer Experience Specialist 1
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The Principal Financial Group Des Moines, United StatesDo you love helping people and making a positive difference? As a Customer Experience Specialist within Individual Life, youll provide a high level of value and service by balancing inbound contacts from internal and external customers, applying a v Customer Experience, Specialis ...
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Senior Customer Experience Specialist
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Curium Pharma Des Moines, United StatesPress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Curium is the worlds largest nuclear medicine company with more than a century of industry experience. We develop, manufacture and distribute wor ...
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Bilingual Customer Experience Specialist 2
1 week ago
Principal Financial Group Des Moines, United StatesWhat You'll Do: · Were looking for a Bilingual Customer Experience Specialist 2 to join our Participant Contact Center (PCC) In this role, youll educate and assist 401K participants by answering inbound phone inquiries about their retirement accounts and help them take action to ...
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Bilingual Customer Experience Specialist 2
2 weeks ago
Principal Financial Group Des Moines, United StatesWhat You'll Do · We're looking for a Bilingual Customer Experience Specialist 2 to join our Participant Contact Center (PCC) In this role, you'll educate and assist 401K participants by answering inbound phone inquiries about their retirement accounts and help them take action to ...
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Bilingual Customer Experience Specialist 2
1 week ago
Principal Financial Services, Inc. Des Moines, United StatesWhat You'll Do · We're looking for a Bilingual Customer Experience Specialist 2 to join our Participant Contact Center (PCC) In this role, you'll educate and assist 401K participants by answering inbound phone inquiries about their retirement accounts and help them take action t ...
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Customer Experience Specialist
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Customer Experience Specialist
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Idaho Farm Bureau Insurance West Des Moines, United StatesCustomer Experience Specialist · Location Treasure Valley Region · Department Customer Service · Status Full Time · Company Farm Bureau Mutual Insurance Company of Idaho · Rate of Pay DOE · Date Posted 2/16/2022 · Closing Date · -- · Positions Available 1 · Array ( [i] = ...
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Practice Member Experience Specialist
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Vero Health Center West Des Moines, United StatesVero Health Center in West Des Moines, IA is actively seeking a talented full-time Practice Member Experience Specialist to assist our front desk. Are you BUBBLY and OUTGOING? Do people say you are the life of the party? Do you find fulfillment through helping others? Is providin ...
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Principal Financial Services, Inc. Des Moines, United StatesWhat Youll Do · As a · Customer Experience Specialist 1 · in our dental insurance contact center, you will be handling inquiries from our customers related to their dental insurance plans. These inquiries can range from providing an effective date on an account to helping a me ...
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Practice Member Experience Specialist
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Vero Health Center West Des Moines, United StatesJob Description · Job DescriptionVero Health Center in West Des Moines, IA is actively seeking a talented full-timePractice Member Experience Specialist to assist our front desk. Are you BUBBLY and OUTGOING? Do people say you are the life of the party? Do you find fulfillment thr ...
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Practice Member Experience Specialist
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Vero Health Center West Des Moines, United StatesJob Description · Job DescriptionVero Health Center in West Des Moines, IA is actively seeking a talented full-timePractice Member Experience Specialist to assist our front desk. Are you BUBBLY and OUTGOING? Do people say you are the life of the party? Do you find fulfillment thr ...
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Principal Financial Group Des Moines, United StatesWhat You'll Do: · As a Customer Experience Specialist 1 in our dental insurance contact center, you will be handling inquiries from our customers related to their dental insurance plans. These inquiries can range from providing an effective date on an account to helping a member ...
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Principal Financial Group Des Moines, United StatesWhat You'll Do: · As a Customer Experience Specialist in our Group Administration Contact Center, youll be making a difference every day. Your day will be filled with answering customers inquiries from both internal and external customers (employer administrators, agents, and em ...
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Principal Financial Group Des Moines, United States**What You'll Do** · As a **Customer Experience Specialist** in our Group Administration Contact Center, you'll be making a difference every day. Your day will be filled with answering customers inquiries from both internal and external customers (employer administrators, agents, ...
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Resident Experience Specialist
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BH Management Services, LLC Waukee, United StatesProvides effective customer service to all prospective tenants, current residents, and property staff by utilizing in-depth knowledge of the community/communities and its functions. Responsible for ensuring the daily marketing, administrative, and fi Specialist, Resident, Experie ...
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Customer Experience Specialist
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Relief Factor Nevada, United StatesAre you looking for a company that cares about its employees, encourages career advancement, and strives to provide an excellent customer experience?If you answered yes, then keep reading about our exciting Customer Experience Specialist Position with the Relief Factor team. As a ...
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Customer Experience Specialist
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Relief Factor Nevada, United StatesAre you looking for a company that cares about its employees, encourages career advancement, and strives to provide an excellent customer experience? · If you answered yes, then keep reading about our exciting Customer Experience Specialist Position with the Relief Factor team. A ...
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Chief Physician
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Crimson Solutions Des Moines, United StatesOn behalf of our client, a renowned rehabilitation clinic in the Rostock area with approximately 250 beds, we are currently seeking a CHEF PHYSICIAN (M/F/D) in the field of PSYCHOSOMATIC MEDICINE | REHABILITATION as part of our personnel consulting services. · The Offer / Your B ...
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Customer Experience Specialist
2 weeks ago
Air Canada Nevada, United StatesLocation:LAS VEGAS,NV,United StatesPosting Start Date: Aug 3, 2023Posting End Date: OngoingBeing part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take f ...
Bilingual Customer Experience Specialist 2 - Des Moines, United States - Principal Financial Services, Inc.
Description
What You'll DoWere looking for a Bilingual Customer Experience Specialist 2 to join our Participant Contact Center (PCC) In this role, youll educate and assist 401K participants by answering inbound phone inquiries about their retirement accounts and help them take action to prepare for retirement.
Correspond with customers via inbound and outbound phone calls or additional channels and provide quality customer service.Handle complex product calls, emails or chats and resolves situations real-time while building foundational financial knowledge.
Opportunity to secure your FINRA Series 6 license We provide you the materials, time to study and cover the cost of the training program for this license
This role will offer you the opportunity to work closely with Principals customers, solving problems, resolving issues, and helping to build their financial confidence.
Learn more about what aCustomer Experience Specialist
role is all about from one of our current employees,
Nahla A
.
Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives.
We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 yearsWho You Are
4+ years of customer service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
Bilingual skills in Spanish and English required.Demonstrates excellent verbal and written communication skills, including strong typing skills
Ability to adapt to frequent change, make independent decisions and take ownership to resolve issues
Strong proficiency with business unit products, processes and systems and MS Office and Internet browsers
Ability to handle multiple tasks in a fast-paced environment with attention to detail
Salary Range Information
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program.
Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance.
Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)$ $29.50 / hour
Time Off Program
Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period.
Employees can use their PTO for vacation, personal or short-term illness.Pension Eligible
Yes
Additional Information
Hours
To be available to our clients, the hours for this role arent always traditional business hours. Our department is staffed to help callers Monday through Friday from 6:55am - 9:10pm CST. If youre interested, youll need to be available for an assigned shift during these hours.
But good news - theres additional pay for shifts ending at 6:00pm CST or later and youre compensated for the entire shift, not just those few hours.
Location & Work EnvironmentThis role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC).
Youll work with your leader to figure out which option may align best based on several factors.Training
Well invest heavily in your training for the role to set you up for success.
Given the extensiveness of our nine-week training program, we ask that you limit personal time off requests during this timeframe.
We are hiring for a July 29th & August 19th start date.Work Authorization/Sponsorship
At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States.
This includes, but IS NOT LIMITED TO:
F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.
Nonimmigrant Workers
and
Green Card for Employment-Based Immigrants
Investment Code of Ethics
For Principal Asset Management positions, youll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household.
These same requirements may also apply to other positions across the organization.Experience Principal
At Principal, we value connecting on both a personal and professional level. Together, were imagining a more purpose-led future for financial services and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees.
And we support our employees the same way we support our customers:
with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our
careers site
to learn more about our purpose, values and benefits.
Principal is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Posting Window
We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received.
If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date.
Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.
Original Posting Date6/6/2024
Most Recently Posted Date
6/6/2024
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