- Support the organization's mission and goals, quality standards, and patient-centered medical home philosophy. Embrace KANA's culture of serving the whole person through our provision of services. Incorporate KANA's core values of Courtesy, Caring, Respect, Sharing, and Pride in all activities and decisions.
- Uphold KANA's Code of Ethics by conducting professional activities with honesty, integrity, respect, fairness, and good faith in a manner that reflects positively upon the organization.
- Promote effective working relationships with all organization staff and providers. Support patient access staff in communication with billing, finance, medical, dental, WIC and behavioral health staff.
- Serve as role model for behavioral standards and KANA code of conduct for staff; support excellence in customer service and patient care through identification of the professional and training needs of staff.
- Establish and maintain effective interpersonal relationships with staff, management, customers, and visitors; promote an atmosphere that encourages enthusiasm and staff participation in team-based care, customer service and front office quality improvement activities.
- Review all future schedules to ensure appointments are scheduled correctly and all patients are screened for potential alternate resource eligibility and, if appropriate, refer to Alternate Resource Specialist for further screening.
- Ensure SRS's are collecting all identified payments from patients during the check-in process. Ensure all patients seen have been offered a sliding fee application. Explain the sliding fee procedure with all patients when necessary, coach SRS's as needed when questions arise about the sliding fee scale, assisting patients during the application process and refer to billing department as needed.
- Work closely with KANA SRS's as well as insurance and billing staff to ensure patient demographic and insurance information is current and up to date.
- Support goals, objectives, and programs for assigned clinics; complete reports, paperwork and other administrative tasks as assigned.
- Identify system related problems and work collaboratively with manager, providers, administration, and staff to resolve issues.
- Work with Patient Access Manager to assess and revise schedules as needed to ensure clinic sites are staffed appropriately.
- Counsel staff on performance/behavior standards requiring immediate attention and communicate issues to Patient Access Manager for follow-up action; collaborate with Patient Access Manager to complete annual performance evaluations; recognize staff for providing exceptional customers service on a regular and ongoing basis.
- Prepare and distribute meeting agendas and materials in advance; secure and prepare meeting space and required equipment; record meeting minutes and document attendance; ensure meeting space is in order at the conclusion of event.
- Maintain a clean well organized work area. Monitor office supplies and equipment maintenance services and any other items necessary for operations of the front office area.
- Provide backup support to other patient access positions as needed. Cover any open shifts due to call offs if no replacement can be found.
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Patient Access Lead - Kodiak, United States - Kodiak Area Native Association
Description
Serves as the liaison between Scheduling and Registration Specialists (SRS), providers, beneficiaries, other departments and patients. Represents the department in conjunction with the Patient Access Manager, providing coverage at the Front Desk as needed, resolving customer complaints, and acting as the subject matter expert when SRS's have questions about work responsibilities or work flow. Responsible for policy implementation and assigning and directing work. Provide supplemental training to new staff needing coaching after the initial training has been completed. Responsibilities may include: collecting payments, screening for alternate resources, referrals to the Alternate Resource Specialist, explanation of sliding fee applications.
Essential Duties and Responsibilities: The following duties are not intended to serve as a comprehensive list of all duties performed by this position. Other duties may be assigned.
Requirements
High school diploma or equivalent with a preferred three years' experience working with KANA's Patient Access department successfully demonstrating the skill set required to be a role model for other SRS's. Knowledge of medical billing procedures and medical terminology is desirable. Knowledge of HIPAA, and other state and federal regulations governing healthcare practices.
