- Work directly with VP+ level customer leadership on setting vision, action, innovation, and celebration for capitalizing on technology investments
- Work closely with project management and agile delivery teams to weave in the OCM plans with the overarching delivery methodology structures and execution
- Grow our Organizational Change Management (OCM) practice, including scoping, planning, and delivering a wide variety of technology solutions for our customers
- Drive overall growth of practice area through a combination of business development, talent management, and building tools and templates for delivery
- Participate in industry forums, events, and speaking engagements, and provide internal training on OCM concepts
- Work internally with account, geo, and corporate teams to increase capabilities of CX Advisory and Transformation to build and enable best practices for sales support and service delivery of enterprise engagements
- Bring an expert point of view and industry best practices to strategic VP+ level customer conversations to drive business development and secure transformational, team-based engagements
- Identify opportunities for growth and maturity of the OCM practice, including capability development, service line introduction, go-to-market plans, account development, and technology innovation
- Develop career pathways for the OCM space, including recruiting, onboarding, and developing specialized talent for the company
- Prepare and define a structured methodical approach: define success, impacts and approach.
- Manage change: plan and act, track performance, adapt actions.
- Develop and implement change management strategies and plans that maximize employee adoption and usage while minimizing resistance.
- Assess the change impact by conducting impact assessments, assess change readiness and identify stakeholders.
- Perform readiness assessments, develop and deploy resistance strategies, including conducting change agent workshops.
- Develop and/or review communication plans that reinforce change.
- Sustain outcomes: review performance, activate sustainment, transfer ownership.
- Participate in project activities where current processes are reviewed to ensure an understanding of current processes, procedures, policies and MOUs.
- Lead adoption discussions to identify and drive solutions for process and knowledge gaps between the as-is and to-be states.
- Collaborate to anticipate, prepare, and implement a change management plan, including communications, training, resistance management, etc.
- Develop and implement sponsor and stakeholder analysis plans.
- Ensure end-users understand the changes introduced by the new application/initiative, the benefits of those changes, and the processes that affect them.
- 8+ years of experience in Organizational Change Management services
- PROSCI certification, or any Organizational Change Management certification is a plus
- Experience leading a minimum of 5 change management projects for an enterprise-wide cloud migrations and/or digital transformations.
- Experience leading a minimum of 5 change management projects for an enterprise-wide cultural change.
- Experience leading a minimum of 5 change management projects influencing a diverse population of stakeholders, including C-Suite.
- Experience and demonstrated ability to develop right-sized approaches for real-time applications of change models and deliverables.
- Possess a Bachelor's degree or higher, preferably in Business or Management Studies.
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Organizational Change Management Practitioner - Seattle, United States - Genesys Cloud Services, Inc.
Description
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.
Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.
As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work.
Join the team and create the future of customer experience together.Genesys is seeking a Organizational Change Management Practitioner that will work collaboratively with staff resources to projects as needed in each phase, with experience implementing system migrations and technical architects, trainers, business analysts.
The Practitioner will drive agendas and attend project, sponsor and change management meetings.The Practitioner develops a custom strategy including, but not limited to, approaches to discovery, planning, feedback, and measures or Key Performance Indicators (KPI) to ensure seamless implementation along with the identification of challenges and preparation of responses to better adapt and respond with a focus on driving adoption of new technologies.
In this role, you will:
On the delivery front, you can easily:
You have:
#LI-DNP
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus
opportunities.
$121, $238,400.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link:
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries.
Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale.
With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.
By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
Visit.Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the for assistance.
This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for
non-accommodation-related
issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or
expression,marital
status, domestic partner
status,national
origin, genetics,
disability,military
andveteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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