Ticket Box Office Representative - Newark, United States - New Jersey Performing Arts Center

New Jersey Performing Arts Center
New Jersey Performing Arts Center
Verified Company
Newark, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

The Role:
Ticket Box Office Representative


Location:
Newark, NJ


Schedule:
Part Time/ Casual


The New Jersey Performing Arts Center (NJPAC) is the premier anchor cultural institution in the state, distinguished not only by the world-class performers presented on its stages but by an extensive arts education program, robust community engagement initiatives that bring the arts into parks, schools, libraries and houses of worship across Greater Newark, a track record of developing new productions that tour the country; and a multifaceted mission that emphasizes the revitalization of its home city, Newark, through the power of the performing arts.


Position Summary:


The New Jersey Performing Arts Center (NJPAC) Ticket Services department is responsible for all subscription and single ticket, parking, and gift certificate sales for the majority of performances presented annually at NJPAC.

This includes providing sales and customer service internally through box office, fax, mail and priority customer phone number. Ticket Services is also responsible for supporting NJPAC Membership development programs including member enrollment and inquiry resolution.

Box Office Representatives perform all required Box Office activities that are inclusive of the Ticket Services organization. This team functions under the direction of the NJPAC Marketing Department.


Essential Duties and Responsibilities:


  • Handle facetoface sales and customer inquires consistent with mission of providing outstanding customer service.
  • Process all subscription ticket and single ticket, parking gift certificate, and membership enrollments and renewal orders in ticketing system.
  • When needed, provide backup support to answer phone calls on the priority customer phone line.
  • When needed, assist with outbound customer support calls for event changes and cancellations.
  • Efficiently and accurately manage a cash drawer.
  • Assist patrons at the box office during preperformance and intermission.
  • Acquire and maintain knowledge of all events and performances presented at NJPAC utilizing prepared and accessible print and digital media and verbal communications.
  • Balance at the end of the shift to computer generated operator report.
  • Light office duties including faxing, photocopying, filing and so forth.
  • Prepare mailings (stuffing, labeling, sorting and sealing).
  • Day, night, and weekend is a must. Holiday's work may be required.

Qualifications and Special Requirements:


  • High School diploma required.
  • Two (2) years work experience, customer service or sales experience a plus.
  • Excellent customer service skills.
  • Familiarity with the keyboard.
  • PC literate.
  • Good verbal communication skills.
**NJPAC is an Equal Opportunity Employer
More jobs from New Jersey Performing Arts Center
See all jobs of New Jersey Performing Arts Center