Customer Service Entry Level - Houston, United States - Grand International

Description

As a Customer Service Representative (Entry Level), you will be the first point of contact for our customers, providing assistance and support to ensure a positive experience.

This role is ideal for individuals who are passionate about helping others, have excellent communication skills, and are eager to learn and grow in a dynamic environment.

Before applying:
Must be at least 18 yrs of age

Must live in Houston

Must not have any criminal record less than 7 yrs ago, misdemeanor is okay


Responsibilities:

1.

⁠ ⁠Providing Product/Service Information:

Educating customers about our products and services, including features, benefits, pricing, and promotions, to help them make informed purchasing decisions.

2.

⁠ ⁠Resolving Customer Complaints:
Investigating and resolving customer complaints and issues effectively, escalating complex problems to appropriate departments or supervisors when necessary.

3.

⁠ ⁠Maintaining Customer Records:

Updating customer information in the database accurately, documenting interactions and transactions, and ensuring confidentiality and security of customer data.

4.

⁠ ⁠Collaborating with Team Members:

Working collaboratively with other customer service representatives and departments to resolve customer issues efficiently and improve overall service quality.

5.

⁠ ⁠Adhering to Policies and Procedures:
Following company policies, procedures, and guidelines for customer service delivery, including compliance with regulatory requirements and quality standards.

6.

⁠ ⁠Continuous Learning and Development:

Actively participating in training sessions, workshops, and skill development programs to enhance product knowledge, communication skills, and problem-solving abilities.

Qualifications:
- ⁠ ⁠High school diploma or equivalent; some college coursework or degree preferred.
- ⁠ ⁠Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- ⁠ ⁠Strong interpersonal skills and the ability to build rapport and trust with customers.
- ⁠ ⁠Good problem-solving skills and the ability to remain calm and composed under pressure.


Job Types:
Full-time, Part-time


Pay:
$ $1,200.00 per week


Expected hours:
per week


Experience level:

• No experience needed
• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Ability to Commute:

• Houston, TX (preferred)

Ability to Relocate:

• Houston, TX: Relocate before starting work (required)

Work Location:
In person