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Henderson

    Parts and Accessories Counter Sales - Henderson, United States - Las Vegas Harley Davidson

    Las Vegas Harley Davidson
    Las Vegas Harley Davidson Henderson, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Please note - This is a Part Time position

    Summary Description

    Assist Service Technicians, and Service Advisors with parts request orders and "walk-in or telephone" customers with their questions and requests.

    Key Results Areas:

    • Maintain clean, efficient parts and accessories environment.
    • Work directly with "walk-in and telephone" customers to help determine and supply them with parts and accessories.
    • Interface with Service Technicians and ensure their parts and accessories needs are being met.
    • Ability to handle flexible schedule.

    Major Duties and Responsibilities:

    Service Department Operations

    • Take Service Technicians' and Writers' orders for parts and fill them as fast as possible.
    • Assist Service Technicians and Writers in determining parts and accessories requirements for individual jobs.
    • Recommend related parts which may be required for a job.
    • Notify service personnel when special parts or back-ordered parts are received.
    • Maintain cleanliness of parts and accessories department and keep inventory neatly stacked and orderly.

    Parts and Accessories Department Operations

    • Maintain updated customer mailing lists.
    • Tag merchandise and display or place into stock.
    • Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.).
    • Ensure merchandise displays are stocked, clean, and appealing to customers.
    • Become familiar and efficient with all phases of the computer system required for parts and accessories management.

    Customer Service

    • Greet customers immediately, in a courteous and friendly manner.
    • Develop and share knowledge of all parts and accessories merchandise, parts history, and motorcycle service.
    • Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
    • Handle telephone transactions quickly, and courteously.
    • Point out any sales, specials, or new merchandise to customers.
    • Assist customers with determination of parts and accessories requirements, look-up merchandise in catalogs, etc.
    • Accept cash and credit card payments for merchandise purchases. Keep cash register accurate.
    • Handle customer complaints reasonably, showing empathy, a positive attitude, and demonstrate our commitment to "Make Things Right".
    • Handle all requests quickly and courteously.

    Other Duties – As Assigned

    Commitments:

    • Review all HD University classes and attend training sessions to keep current with parts and accessories merchandising and inventory control topics as assigned by the Parts and Inventory Control Manager.
    • Present an up-beat, friendly, outgoing personality to customers; - no matter what the situation
    • Accept direction, follow instructions, and work well with other people.
    • Ask questions when in doubt.
    • Treat all employees and customers fairly, courteously, and with respect.
    • Be prompt and available for flexible scheduling.
    • Be honest and fair in all business dealings.

    Qualifications and Job Requirements:

    • Experience with point-of-sale and computerized inventory systems or the ability to quickly learn.
    • Knowledge of motorcycle front end, suspension, engine components and the commitment to continually develop knowledge.
    • Ability to look-up parts and quote prices for parts using proper catalog for a wide variety of Harley-Davidson motorcycles.
    • Friendly, outgoing personality as you are a very visible representative of our dealership.
    • Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
    • Ability to manage time and demands professionally as well as personally.
    • Must maintain a professional appearance and a neat, well organized work area.
    • Ability to read and comprehend instructions and other information accurately.

    Physical Demands:

    • The noise level in the work environment is occasionally loud.
    • Occasionally required to bend, stoop, crouch, reach, and lift 40 lb. of material.
    • Continual standing and occasional walking.

    Working Conditions:

    • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
    • Occasionally, exposed to exhaust fumes or other airborne particles.
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