Homecare Experience - Acton, United States - Always There HomeCare

Description

SPRING INTO A NEW Opportunity

Always There HomeCare - Office Coordinator

About Us:

Since 2009, Always There HomeCare has been caring for our clients the way we would our loved ones.

We are a private, nurse owned, family-run business that is passionate about getting to know each of our clients on a personal level.

We provide high-quality and compassionate homecare services in the comfort and privacy of clients' homes or wherever they may reside.

Our goal is to help our clients improve function and live more independently. Our teamwork is essential to us because it maintains an enjoyable and positive work environment. We offer ongoing opportunities for growth within our organization. Our business is growing We focus on keeping our quality of care high.


About the Opportunity:


Essential Functions:

• Demonstrate a positive attitude
• Work successfully individually and as a team member
• Determine courses of action with mínimal direction
• Communicate with coworkers, management, employees, and clients in a courteous and professional manner
• Operations:
• Maintain current and accurate records and schedules for all clients and requests for service
• Create and maintain staff schedules by contacting employees and confirming accepted shifts and strategizing to cover open shifts and callouts
• Utilize and maintain an electronic scheduling program, providing daily updates as needed
• Monitor service shifts (caregivers' clocking in and out, late alerts) and caregiver claims (hours worked, mileage, activity notes, and recordings)
• Problemsolve issues as they arise: caregiver callouts, client hour changes, etc.
• Validate employee time worked versus schedule
• Enter client and caregiver information into the electronic database, updating it as necessary to provide complete and accurate information for all staff
• Employee related activities
• Post job opportunities on select forums and services
• Coordinate new hire onboarding forms and files for new employees
• Run background checks
• Maintain all staff and contract personnel files
• Keep all evaluation forms current
• Prepare semimonthly payroll file for review
• Client related activities
• Prepare client schedule reports
• Prepare summary client service reports for invoicing
• Mail client invoices semimonthly
• Follow up with clients to solicit online reviews
• Other activities
• Perform the company's marketing activities including, planning, and coordinating events, creating marketing material, and identify PR events
• Act as receptionist for the office, answering inquiries of a general nature from applicants, visitors, and professional staff in a friendly, cooperative manner
• Assist with other office support duties as needed

Education, Skill and Experience Required:

• High school diploma or equivalent required
• Caregiving experience, scheduling or office coordination is preferred
• Strong decisionmaking, organizational skills with ability to multitask
• Reliable, detail oriented and highly motivated
• Client and family focused
• Excellent computer skills, in particular with Microsoft Office products (Word, Excel, etc.)
• Must be highly collaborative and effective working with a wide array of team members
• Knowledgeable and experienced enough to step right into a fastpaced work environment
• Good listening skills and support for both clients and caregivers, reflecting compassion and care in stressful situations
• Selfmotivated and able to work independently
• Committed to being a team player: communicative, collaborative, and supportive of the office's mission and goals
• Familiarity with scheduling software
• Adaptable to work on a variety of projects

Work Environment:

This job operates in an office building at a single location. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Position Type & Expected Hours of Work:
This is a full-time position of 40 hours per week. Days of work are Monday through Friday. The hours are 8:00 am to 4:30 pm with a 30-minute lunch break. We are flexible with these hours. There may be an option to work remotely occasionally.


Other Duties:

The above is intended to describe the general content of and requirements for the performance of this job.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Always There HomeCare is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability or any other characteristic protected by applicable law.

Pay:
$50, $65,000.00 per year


Benefits:

• 4