Customer Service Representative - Melbourne, United States - Cynet Systems

Cynet Systems Melbourne, United States

3 weeks ago

Description

Job Description:

Responsibilities:

Candidates must have a flexible schedule.
Clearly and effectively share information using oral and written communication skills.
Excellent Customer Service skills.
ccurate typing skills.
bility to follow standard procedures.
Prioritize tasks according to urgency and importance.
bility to work in a fast-paced, team environment and adapt quickly to new procedures and changing situations.
The position requires strong attention to detail and adherence to policies and procedures.
bility to log detailed notes regarding communications between responsible parties regarding requests.
Help train new team members as needed.

Qualifications:

High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-secondary/associate degree with a minimum of 2 years of prior related experience.
5 years of customer service experience.

Preferred Additional Skills:

Experience with Office Applications (Outlook, Excel) preferred but not required.
Experience with Remedy Incident Management System (or equivalent) preferred but not required.
Technical and/or Networking background preferred but not required.

Must - Have Skills:

Customer service experience is a plus.
Excellent Customer Service skills.
5 years of customer service experience.
ccurate typing skills.
bility to follow standard procedures.
Prioritize tasks according to urgency and importance.
bility to work in a fast-paced, team environment and adapt quickly to new procedures and changing situations.
The position requires strong attention to detail and adherence to policies and procedures.
bility to log detailed notes regarding communications between responsible parties regarding requests.
Help train new team members as needed
Strong knowledge of MS Office.

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