Permanent Supportive Housing Case Manager - Austin, United States - Family Eldercare

Family Eldercare

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

FAMILY ELDERCARE

Job title:
PSH Senior Case Manager Reports to: PSH Program Coordinator

Program:
Permanent Supportive Housing - 92

Work Location:
Rutherford Office

Position Status - Full-time
FLSA Classification - Non-Exempt Salary Range $55,785.60-$60,008.

Summary:

The Permanent Supportive Housing Senior Case Manager reports directly to the Program Coordinator.
The PSH Senior Case Manager will guide and support Case Managers in providing intensive case management services to clients transitioning from homelessness and enrolled in services using
Housing First and Trauma-Informed Care models. This position will also handle a light caseload while providing assistance to staff.

The services provided by this position assist Case Managers in supporting individuals to achieve long-term housing stability by increasing connections to health care and social services, providing advocacy, crisis intervention, goal planning, life skills training, financial management, and mental health support.

Success will be primarily measured by the percentage of clients who maintain housing stability.

The PSH Senior Case Manager requires an advanced understanding of programs and benefits in their communities and a strong desire to connect clients to them.

In addition to the below responsibilities, the Senior Case Manager will demonstrate experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission
- focused, and demonstrates previous experience.

Essential Responsibilities:

Service Delivery
Effectively selfmanages and collaborates with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources, preventing a return to homelessness, and ensuring adherence to organization requirements.
Provides case management expertise, including assessments, care planning, supportive counseling, community resources, monitoring progress, collaboration with other providers, and care coordination.
Assist in maintaining information in each client's EHR, include demographics, assessments, care plans, progress notes, and discharge summaries.
Maintain client records following HIPPA guidance and Family Eldercare standards.
Complete accurate data entry and submit complete documentation in accordance with funder and

Family Eldercare requirements.

Assists with necessary outreach and engagement activities to include clients and their families, community providers, landlords, and medical personnel.
Participates in weekly staff meetings and other required meetings and/or training.
Completes daily time sheets accurately to document time spent with clients and ensure that each grant

- related activity is recorded correctly.

Works with landlords, community services providers, and oversight entities to provide good customer service, ensure responsiveness of FEC client supportive services, and achieve high rates of housing stability and other consumer outcomes.
Identifies individual client services needs through ongoing outreach, engagement, screening, and assessment activities.
Maintains sufficient contact with clients served to ensure engagement with client services; identifies emerging needs and promotes goal attainment.
Assists clients with securing and maintaining benefits, entitlements, wraparound services, disability support resources, and other income.
Respond to communication regarding referrals and clients within 24 hours during the work week.
Responsibilities
Establish short, mid, and longterm goals to achieve program success and lead team development.
Respond to client grievances and concerns in adherence to Family Eldercare standards.
Work with community partners to establish new partnerships and referral networks for permanent supportive housing clients.
Identify and coordinate useful and relevant training for the team.

Education and Experience:

Previous experience with supportive housing programs.
13 years experience working with marginalized populations, which must include people experiencing homelessness.
Experience and ability to analyze reports and data to identify trends and manage teams.
Preferred Homeless Management Information System database experience.
Must have reliable transportation, valid Texas Driver's License, active automobile insurance, and a satisfactory motor driving record.
Must be able to meet minimum standards for a criminal background check.

Competencies:

A combination of the suggested education and experience will be considered for this position.

In addition, the following will be considered:

Demonstrate Organizational Ability.
Effective Communication and Collaboration.
Commitment to Housing First and Trauma Informed Care principles and ending and preventing homelessness and housing instability.
Ability to complete assessments, care plans, monitoring, and evaluations.
Proficiency in writing a detailed progress note.
Bilingual and/o