Team Lead of Engagement - Philadelphia, United States - FreedomCare

FreedomCare

Verified Company

Philadelphia, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered.

We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.

We're the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a cando positive approach to challenges)

Join our team and make a positive impact on the lives of others We are looking for an Intake Team Lead for our Engagement team in Pennsylvania.

This is a hybrid position with a required commute of 23 days per week into our main office located in either Philadelphia, PA or Pittsburgh, PA._

Department & Position Overview:

As a member of the Engagement team at FreedomCare, your main purpose as a Team Lead will be to connect and engage with people from all over Pennsylvania and start a relationship with those who are interested in having home care for themselves or a loved one.

This role is patient and caregiver focused on providing a seamless customer service experience by effectively leading a team of empathetic and solutions-driven HomeCare Sales Specialists.

In this role, you will mentor and advise your team members to provide exceptional customer service to patients and caregivers.

Every Day You Will:

Listen to agents calls and review employees work for accuracy and sales tactic
Conduct training sessions to develop team on Sales tactics and process updates
Conduct 1on1 and group meetings with employees and vendors
Direct pointofcontact for team member inquiries, or concerns; respond to and resolve escalated or complex issues
Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
Monitor daily workflows to ensure that team members are meeting qualitative and quantitative goals, following standard policies and procedures and remain within compliance guidelines
Manage process improvement by identifying system or workflow areas of opportunity
Handle escalation
Recommend process improvements and assist with the implementation of new processes or initiatives
Ability to provide feedback and training to team members in a tactful way
Ability to build and maintain relationships with team members
Ability to conduct team meetings and 1on1s
Experience managing/supervisory a group or team of employees
Exceptional experience leading, mentoring and developing their employees
Experience with performance management
Strong sales driven experience
Selfmotivated with a drive to exceed open case targets and metrics
Strong analytical, organization and time management skills
Ability to motivate team to meet and/or exceed case management targets or metrics
Excellent communication, critical thinking and organizational skills
Self motivated, work independently ands ability to make informed decisions
Customer focused and adaptability to different personality types

Why work at FreedomCare?
We are here for you and committed to providing a best-in-class employee experience.

We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others
- #INDLV_