Auto Ii Claim Representative - Rancho Cordova, United States - The Travelers Companies, Inc.

The Travelers Companies, Inc.

Verified Company

Rancho Cordova, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category

Claim

Compensation Overview

Salary Range

$56, $93,600.00
Target Openings
1
What Is the Opportunity?
What Will You Do?

Customer Contacts/Experience:
Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, ongoing communication, followsthrough and meeting commitments to achieve optimal outcome on every file. Fulfills specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC).
Coverage Analysis:
Investigation/Evaluation:
Investigates each claim to obtain relevant facts necessary to determine coverage, causation, extent of liability/establishment of negligence, damages, contribution potential and exposure with respect to the various coverages provided through prompt contact with appropriate parties (e.g. policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, etc. ). This may also include investigation of wage loss and essential services claims. Takes recorded statements as necessary.
Recognizes and requests appropriate inspection type based on the details of the loss and coordinate the appraisal process. Maintains oversight of the repair process and ensures appropriate expense handling.
On specified claims, evaluates medical treatment based on the nature and extent of injury, mechanism of injury, type of treatment received or anticipated. May need to verify wage loss claims. Ensure proper payment of third party injury claims.
Reserving:
Establishes timely and maintains appropriate claim and expense reserves. Manages file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner.
Negotiation/Resolution:
Determines settlement amounts, negotiates and conveys claim settlements within authority limits to insureds and claimants. As appropriate, writes denial letters, Reservation of Rights and other necessary correspondence to insureds and claimants.
Files handled will be predominately unrepresented claims. May handle low complexity (small claims) litigated files on appropriately assigned cases.
May provide support to other parts of Auto Line of Business (e.g. Total Loss, Salvage, etc.) when needed.
Insurance License:
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
Perform other duties as assigned.
Bachelor's degree preferred.
2 years auto claim handling experience preferred.
Prior experience handling multiple sublines such as auto damage and/or auto liability experience preferred.
Demonstrated ownership attitude and customer centric response to all assigned tasks.
Demonstrated good organizational skills with ability to manage multiple priorities
Attention to detail ensuring accuracy
Keyboard skills and Windows proficiency, including Excel and Word
Intermediate
Verbal and written communication skills
Intermediate
Analytical Thinking
Intermediate
Judgment/Decision Making
Intermediate
Negotiation
Intermediate
Insurance Contract Knowledge
Intermediate
Principles of Investigation
Intermediate
Value Determination
Basic
Settlement Techniques
Basic
Medical Knowledge
Basic

What is a Must Have?

High School Diploma or GED required.
A minimum of one year previous auto claim handling with Travelers or two years Auto Claim handling experience with a previous employer required.
What Is in It for You?
Health Insurance: Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards