Jobs
>
Tallahassee

    Customer Success Consultant - Tallahassee, United States - Lumen

    Lumen
    Lumen Tallahassee, United States

    1 day ago

    Lumen background
    Description

    About Lumen
    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

    Lumen's commitment to workplace inclusion and employee support shines bright.

    We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year.

    Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

    We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.


    The Role


    The
    Customer Success Consultant is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions.

    This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives.

    With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.


    The Main Responsibilities

    • Construct and implement
      customer success plans, driving customer value realization

    • Manage customer metrics , including usage data, health indicators, and renewal dates in alignment with objectives
    • Evaluate
      product and portal
      adoption maturity level and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
    • Build
      value-based relationships with customers to optimize CS plays while leveraging self-service
    • Share
      thought leadership with customers based on needs resulting in strengthened customer trust
    • Identify and qualify
      opportunities for expansion, partnering closely with sales
    • Implement
      revenue management practices driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth

    • Manage risks to customers' success , identify root causes, define and activate solutions, and deploy cross-functional support to resolve

    • Onboard new
      customers and partner with sales, delivery & support to ensure
      successful deployment of solutions and services including bill reviews and audits
    • Define and execute
      renewal methodology aligned with customer priorities to positively impact profit margins

    What We Look For in a Candidate

    • Experience: 5 years customer success or account management experience
    • Education Level:
    Bachelor's Degree or equivalent work experience


    • Experience working with large and medium enterprise customers
    • Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
    • Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
    • Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
    • Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
    • Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
    • Effective and confident decision making based on business and financial principles
    • Working knowledge of MS Office suite

    Compensation
    The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.


    Location Based Pay Ranges

    $ $84790 in these states:
    AR, ID, KY, LA, ME, MS, NE, SC, and SD.


    $ $89250 in these states:

    AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.


    $ $93720 in these states:
    CO, HI, MI, MN, NV, NH, NC, OR, and RI.


    $ $98180 in these states:
    AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.


    As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.


    What to Expect Next


    Based on your job application information you may be given the opportunity to complete a video interview immediately after applying.

    This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position.

    Now not a good time? No worries, we will also send you an email with a link to complete the video interview.

    We strongly recommend that you complete this within 5 days of your application date.

    Requisition #: 333447


    Background Screening


    If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

    For more information on these checks, please refer to the Post Offer section of our FAQ page ) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.


    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


    Equal Employment Opportunities


    We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses").

    We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


    Disclaimer
    The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.


    Salary Range

    Salary Min :
    63600


    Salary Max :
    98180

    This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

    This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ) We're able to answer any additional questions you may have as you move through the selection process.


    As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

    You can learn more by clicking here. )

    Note:
    For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.


    Application Deadline
    07/01/2024
  • InsideHigherEd

    Help Desk Consultant

    3 weeks ago

    InsideHigherEd Tallahassee, United States Administrative Jobs ,

    TITLE: Help Desk Consultant · POSITION NO.: P00159 · SECTION: Information Technology/Help Desk · HIRING SALARY: $34, $37,735.87 annually; all salary calculations to start at the minimum salary · HOURS: 8:00 am – 5:00 p.m., Monday – Friday · CONTACT: Human Resources or via emai ...

  • Arthur Lawrence

    Database Analyst

    2 days ago

    Arthur Lawrence Tallahassee, United States

    Skills required · Data Warehousing, Database Development, Oracle, Database Analysis, Data Migration, ETL processing, Warehousing Design · Job Description · Arthur Lawrence is looking to hire a Database Analyst based in Tallahassee, FL. Please find the job description below and ...

  • Arthur Lawrence

    Business Analyst

    3 days ago

    Arthur Lawrence Tallahassee, United States

    Skills required · Business Analysis, Organizational Change Management, Project Management, Technical Writing, DevOps · Job Description · Arthur Lawrence is looking to hire a Business Analyst based in Tallahassee, TX. Please find the job description below and send us your update ...

  • Public Consulting Group

    IV&V Consultant

    3 weeks ago

    Public Consulting Group Tallahassee, United States

    Overview · About Public Consulting Group · Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs appr ...

  • State of Florida

    State Workforce Policy Consultant- 72002577

    2 weeks ago

    State of Florida Tallahassee, United States

    Requisition No: · Agency: Management Services · Working Title: State Workforce Policy Consultant · Pay Plan: SES · Position Number: · Salary: $58, $65,000.00 · Posting Closing Date: 06/01/2024 · Total Compensation Estimator Tool · State Workforce Policy Consultant · Division ...

  • Lee Hecht Harrison Nederland B.V.

    Senior Tax Associate

    3 weeks ago

    Lee Hecht Harrison Nederland B.V. Tallahassee, United States

    Position OverviewLHH Recruitment Solutions is seeking an experienced Senior Tax Associate for a position in Maitland, FL. This role requires expertise in preparing complex Federal and State tax returns for a range of clients, including businesses, individuals, fiduciaries, and no ...

  • Tallahassee Memorial Healthcare

    Anesthesia Support Technician

    2 weeks ago

    Tallahassee Memorial Healthcare Tallahassee, Florida, United States Permanent

    WHO WE ARE & WHAT WE DO: · Tallahassee Memorial HealthCare (TMH) is a private, nonprofit community-based healthcare system that provides advanced care to a 21-county region in North Florida and South Georgia. We are a career destination with nearly 6,000 colleagues who reflect th ...

  • Thomas Howell Ferguson P.A. CPAs

    cfo

    4 weeks ago

    Thomas Howell Ferguson P.A. CPAs Tallahassee, United States

    Company Background · Thomas Howell Ferguson P.A. CPAs (THF) is a growing, large regional, Top 200 public accounting firm. The firm holds membership with the RSM US Alliance and CPAmerica International, enabling them to collaborate and share ideas, and to have access to the latest ...

  • Vector Consulting, Inc

    Microsoft .NET Solutions Architect

    2 weeks ago

    Vector Consulting, Inc Tallahassee, United States

    Our government client is looking for an experienced Microsoft .NET Solutions Architect on a 12+ months renewable contract role in Tallahassee, FL. · Role: Microsoft .NET Solutions Architect ( ONSITE ) · SCOPE OF WORK · Establish and manage a formalized solution architect for soft ...

  • COWI

    Bridge Designer

    4 days ago

    COWI Tallahassee, United States

    Bridge EIT · Tallahassee · Regular · Hybrid · Do you want to join a global team of experts and work under the guidance of professional engineers? Can you assist a highly professional team that provides consulting, project management, and design and construction engineering servi ...

  • Vector Consulting, Inc

    Microsoft .NET Web Developer

    2 weeks ago

    Vector Consulting, Inc Tallahassee, United States

    Our government client is looking for an experienced Microsoft .NET Web Developer on a 12+ months renewable contract role in Tallahassee, FL. · Role: Microsoft .NET Web Developer · Scope of Work: · The Vendor's employee (hereinafter "Consultant") shall perform the following under ...

  • State of Florida

    public health nutrition consultant

    2 weeks ago

    State of Florida Tallahassee, United States

    Requisition No: · Agency: Department of Health · Working Title: PUBLIC HEALTH NUTRITION CONSULTANT · Pay Plan: Career Service · Position Number: · Salary: $50,000 - $55,000 · Posting Closing Date: 06/02/2024 · Total Compensation Estimator Tool · OPEN COMPETITIVE · Your Speci ...

  • State of Florida

    FDC- CONSTRUCTION PROJECTS CONSULTANT II

    2 weeks ago

    State of Florida Tallahassee, United States

    Requisition No: · Agency: Department of Corrections · Working Title: FDC- CONSTRUCTION PROJECTS CONSULTANT II Central Office · Pay Plan: Career Service · Position Number: · Salary: $61,269.78 annually · Posting Closing Date: 06/10/2024 · Total Compensation Estimator Tool · ** ...

  • State of Florida

    ops government operations consultant ii

    1 week ago

    State of Florida Tallahassee, United States

    Requisition No: · Agency: Department of Health · Working Title: OPS GOVERNMENT OPERATIONS CONSULTANT II · Pay Plan: Temp · Position Number: · Salary: $ $30.00 per hour · Posting Closing Date: 06/21/2024 · Total Compensation Estimator Tool · FLORIDA DEPARTMENT OF HEALTH - OPE ...

  • State of Florida

    ops government operations consultant i

    3 days ago

    State of Florida Tallahassee, United States

    Requisition No: · Agency: Department of Health · Working Title: OPS GOVERNMENT OPERATIONS CONSULTANT I · Pay Plan: Temp · Position Number: · Salary: $15 per hour · Posting Closing Date: 06/26/2024 · Total Compensation Estimator Tool · OPEN COMPETITIVE · Your Specific Respons ...

  • State of Florida

    government operations consultant iii

    2 weeks ago

    State of Florida Tallahassee, United States

    JOB TYPE: Full Time/Government Operations Consultant III 830231) · POSITION LOCATION: Tallahassee, FL · *****THIS IS AN INTERNAL AGENCY ADVERTISEMENT ONLY. · YOU MUST BE A FLORIDACOMMERCE EMPLOYEE TO APPLY FOR THIS POSITION. ***** · Your Specific Responsibilities: · Prepares a ...

  • JLL

    Implementation Project Manager

    12 hours ago

    JLL Tallahassee, United States Full time

    JLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our ind ...

  • State of Florida

    operations & mgmt consultant ii - ses - 64047546

    2 weeks ago

    State of Florida Tallahassee, United States

    Requisition No: · Agency: Department of Health · Working Title: OPERATIONS & MGMT CONSULTANT II - SES · Pay Plan: SES · Position Number: · Salary: $42,776.81 to $46,000.00 · Posting Closing Date: 06/17/2024 · Total Compensation Estimator Tool · FLORIDA DEPARTMENT OF HEALTH-O ...

  • Core-Mark International

    Sales Representative

    4 days ago

    Core-Mark International Tallahassee, United States

    Sales Representative · Apply · Job ID : 99414BR · Type : Sales · Primary Location : Tallahassee, Florida · Date Posted : 04/25/2024 · Job Details : · Company Description · Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience re ...

  • MassGenics

    Project Manager

    2 weeks ago

    MassGenics Tallahassee, United States Contract

    Innova's direct client is seeking an IT Project Manager to join their team. This is a 6-12+ month Contract, 100% REMOTE · Responsibilities Delivers business solutions that meet user acceptance criteria and departmental standards by managing information systems projects from begin ...