Service Technician - Crown Point, United States - STS Manufacturing
Description
The Equipment Service Technician provides excellent technical services and customer service experiences maintaining strong relationships with manufacturers, suppliers, and sales representatives.
As such, you must be a positive, energetic leader who excels in working in a collaborative environment.What we offer:
- Benefits (dental, medical, life, vision and health insurance and more)
- Mileage reimbursement & phone bill reimbursement
- Work laptop & extensive training provided
Key Duties & Responsibilities:
- Perform all onsite installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers
- Continual training of equipment and resources necessary to perform the functions of the department
- Attend Branch and Technical Service meetings scheduled by Service Manager or Branch Mgr.
- Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concern
- Manage excellent vendor relationships by providing timely communications, problemsolving, and site visits key suppliers when necessary
- Coordinate with VP of Sales and Sales Representatives to provide excellent customer support
- Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions
- Dismantle machines and equipment to gain access to and resolve issues
- Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, electronic components of machinery and equipment
- Produce timely and detailed service reports
- Monitor work procedures, work schedules, and expedite workflow
- Create and submit a completed expense report each month
- Assist with office / warehouse needs as time permits
You should be proficient in:
- PLC Troubleshooting Skills
- Electrical Troubleshooting Skills
Salary info:
**$26 - $34 / hr
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