Dispatcher - Morehead City, NC, United States - Coastal Home Air Conditioning, Heating

Description

Overview:
|Stability| Competitive Weekly Pay + Benefits | Growth Opportunities + Training| Looking to TRADE UP to a better opportunity? Coastal Home Services Air Conditioning, Heating, Electrical & Plumbing is looking to find the best Dispatcher in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team You'll benefit from uncapped salaries, with the peace of mind from a stable and secure local brand.


Why Join This Team:
Medical, Dental, Vision, and Prescription Plans, Plus HAS Option
Life Insurance
Matching 401k
On-Going Training & Development
Paid Holiday and Vacation
Paid Training What you will do: Receive emergency and non-emergency calls and record significant information, as necessary.
Knowledgeably prioritize calls according to importance and urgency.
Monitor field technicians to effectively prioritize their schedules and use of time.
Schedule appointments with clients using the right tech/right call guidelines.
Data entry into the computer system to track calls and client information, as necessary


What you bring:
Previous customer service experience.
1 year dispatching experience preferred.
Strong attention to details.
Conscientious, team player.
Honesty, integrity, quality craftsmanship and a good attitude.
Clear background check and drug screen


Schedule:
Full-time, Monday – Friday, 8-hour shift, 8 AM - 5 PM Responsibilities: Who/What Are We Looking For? Coordinate the transportation movements of the technicians
Must keep track of the drivers' schedules as they change throughout the day
Keep track of the technicians' start and departure times
Must maintain a matrix with the techs' routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
Requires interaction with drivers daily
Anticipate problems with routes and parts by making quick sound decisions
Respond to special requests from customers related to jobs performed by a technician
Order parts for special orders
Maintain techs' vacation, sick and weekend schedules
Follow up on all pending/ recommended work
Forecast workload for 2-3 days out
Contact customers with parts pending and status of parts Qualifications: Qualifications: Dispatch experience highly preferred
Ability to pass a background check
High school diploma (or GED)
Demonstrate passion for excellence with respect to treating and caring for customers
Strong decision-making abilities
Ability to identify customer needs and clearly articulate product and service offerings
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Team player
Multitasking and time management skills with the ability to prioritize

Core Competencies:
Strong verbal and written communication skills
Comfortable in navigating through multiple software systems and windows simultaneously
Ability to show empathy when responding to customer's needs
Must be flexible with the ability to adapt to changes quickly and think conceptually