Service Dispatcher - Morehead City, NC, United States - Coastal Home Air Conditioning, Heating

Description

Stability| Competitive Weekly Pay + Benefits | Growth Opportunities + Training|

Coastal Home Services Air Conditioning, Heating, Electrical & Plumbing is looking to find the best Dispatcher in the area.

You'll benefit from uncapped salaries, with the peace of mind from a stable and secure local brand.
Medical, Dental, Vision, and Prescription Plans, Plus HAS Option
On-Going Training & Development
Paid Holiday and Vacation
Paid Training
Receive emergency and non-emergency calls and record significant information, as necessary.
Monitor field technicians to effectively prioritize their schedules and use of time.
Data entry into the computer system to track calls and client information, as necessary.
Previous customer service experience.
Honesty, integrity, quality craftsmanship and a good attitude.

Schedule:
Full-time, Monday – Friday, 8-hour shift, 8 AM - 5 PM
Anticipate problems with routes and parts by making quick sound decisions
Order parts for special orders
Maintain techs' vacation, sick and weekend schedules
Contact customers with parts pending and status of parts
Ability to identify customer needs and clearly articulate product and service offerings
Comfortable in navigating through multiple software systems and windows simultaneously
Must be flexible with the ability to adapt to changes quickly and think conceptually