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    Guest Service Agent - Chicago, United States - Ennismore International Management Limited

    Ennismore International Management Limited
    Ennismore International Management Limited Chicago, United States

    3 weeks ago

    Default job background
    Part time
    Description

    Were looking for a **Guest Service Agent** to join our Front Office team The Guest Service Agent will be based at the reception of The Hoxton, Chicago. Youll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. * Youll take care of our guests, including check in/check out, billing, ensuring we collect correct guest data, and communicating any guest issues that arise

    Work with our Front Office Manager and the rest of the Hoxton team in executing selling strategies and ensuring maximum occupancy

    Inform guests of all the fun things to do in the hotel, including providing information on our restaurant & bars, as well as activations, and activities going on

    Know the neighborhood and provide recommendations for dining, shopping, and activities

    Proactively keep an eye on all our public area spaces, whether its spotting a pillow in the lobby that needs some fluffing or seeing a guest from afar that looks lost

    Assist guests with luggage storage and package retrieval as needed

    Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges

    Lend a hand to not only guests but your colleagues and team alike - weve always been in it together, but as we re-open even more so than before

    Youll work closely with the Housekeeping, Sales, and Restaurants teams to make sure the overall operation is running smoothly

    Take safety seriously and follow all fire & security procedures, health & safety standards, and ensure youre working in a safe manner at all times

    **What we're looking for**

    Youre looking for a place where you can be you; no clones in suits here

    Youre all about having a positive impact on the people you interact with, leaving them with a memorable experience

    We leave our egos at the door and help get shit done

    Youre up for doing things differently and trying (almost) everything once

    Youre flexible and open to lending a hand where needed, especially as we navigate reopening

    You want to join a team that works hard, supports each other, and has fun along the way

    Join a young, fast-growing company committed to not just building hotels but building a global brand

    PTO, great healthcare, competitive salary & tips, and nifty rewards for going the extra mile and living our values

    Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us)

    Plenty of opportunity to progress and change it up as part of a global family of brands

    Training to get you settled into your role, learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work

    Regular team get togethers we know how to have a good time

    We know that applying for a new role can sometimes seem overwhelming and make people feel nervous, which is why were committed to making our recruitment process as inclusive as possible by doing everything we can to make you comfortable. If there is anything we can do that would allow you to be yourself and really shine throughout the process, then please let us know.

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